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Solved Toshiba laptop Keyboard won't work

October 6, 2011 at 21:23:05
Specs: Windows XP Pro, 2.6GHz / 1000MB

A friend's granddaughter was fooling around on his computer, and he noticed she had gotten into the control panel. Subsequently, he realized the keyboard wouldn't work. The granddaughter used the 'visitor' logon to get into the computer, but she didn't have the administrator's password to be able to change anything in the control panel. My friend can still boot up to Windows using the 'guest' logon, but because of the non-working keyboard, he's not able to type in his password so that he could initiate some repairs. The keyboard works on his son's computer, so it is not deemed defective. I have software so that we can reset his password before Windows boots, but we will need to be able to use the keyboard to select the right options. Is there some alternate way to be able to either put in the password, or use the reset disc to be allow access to the RESTORE option? We did try to use another keyboard (USB) which Windows recognized, but we were still not able to use the keys. Thanks in advance for any and all input.

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✔ Best Answer
October 9, 2011 at 03:44:42

Starting to sound like it's infected.
To get the HDD really clean, when you get to > To delete the selected partition, press D to delete them. Then press C to create a new partition.
Refer screenshot number 4.
http://tweakhound.com/xp/installxp/...

Then format to NTFS.



#1
October 7, 2011 at 00:55:43

Make sure the Num Lock light is not on.

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#2
October 7, 2011 at 09:45:38

Thanks Johnw for your prompt reply. Your response is an option we'll have to look into.
There seems to have been some error in my post!!! I stated that the computer was a 'custom build' (desktop computer), but the tag was listed as a laptop. This might make a difference in viable solutions to the problem. Sorry for any misinformation. Will post again after I visit my friend this evening. Again, Johnw, thanks!

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#3
October 7, 2011 at 11:55:33

Any damage that might have been done from within Control Panel would only affect the computer after Windows boots. Any bootable disk should still respond to the keyboard, which suggests to me that a repair install might be the way to go.

Of course, your option to change the password should also be doable (assuming this uses a bootable disk), but I fail to see how that will bring the keyboard back.

Please let us know if you found someone's advice to be helpful.


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Related Solutions

#4
October 7, 2011 at 15:39:33

willslen, another thing to try.

Try pressing F8 during boot, select Debugging Mode, press > Enter.


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#5
October 9, 2011 at 03:17:15

Guys...Thanks again for your willingness to help. I first checked the keyboard to make sure the Num Lock light was OFF. This produced no positive result. I proceeded to 'cancel' the password so that I might be able to do a system restore. Afterward, I WAS able to use the keyboard. I then felt that,maybe, a Windows repair was in order. After the repair, I tried to logon, but a message appeared telling me I had to re-activate Windows before I could LOGON. But, I could not activate because I couldn't boot to Windows!!! The desktop wallpaper came up, but NO icons appeared. I'm thinking I have to do a clean install of Windows. Or, am I missing something??? I tied booting into SAFE MODE, but nothing happened each time. The new install will be a little time consuming, but I might be able to to effect some positive results. Thank goodness there aren't too many programs to re-install. But downloading all the updates is going to be a BEAR!!! Will keep you apprised of the situation. Once again, THANK YOU very much.

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#6
October 9, 2011 at 03:44:42
✔ Best Answer

Starting to sound like it's infected.
To get the HDD really clean, when you get to > To delete the selected partition, press D to delete them. Then press C to create a new partition.
Refer screenshot number 4.
http://tweakhound.com/xp/installxp/...

Then format to NTFS.


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#7
October 11, 2011 at 12:02:37

Guys...finally got around to finishing up the clean install. Everything went well, even though getting all of the Windows updates was time consuming, as was re-installing all of the programs. The computer seems to be working better than ever. Hopefully, it will be better taken care of in the future. Many, many THANKS for your interest and expertise. Best regards!!!

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