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Toolbar and Desktop disappears
Name: TheDay Date: August 2, 2008 at 09:36:26 Pacific OS: WinXP CPU/Ram: 1.80GHz Product: Gateway
Comment:
When I use the internet with either Aol or IE the toolbar and the desktop completely disappears. It does this when I go from one site to the next. I can't even see Start. Only thing I can do is continue online or use Ctrl, Alt and Del to open Task Manager and restart the computer. Can anyone help me with this? Thanks!
Name: jam Date: August 2, 2008 at 10:55:43 Pacific
Reply:
Open IE...if the toolbar options/start button are not present, try pressing the F11 key.
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Response Number 2
Name: TheDay Date: August 2, 2008 at 20:00:18 Pacific
Reply:
Thanks Jam. I'll try it.
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Response Number 3
Name: TheDay Date: August 3, 2008 at 13:22:55 Pacific
Reply:
I tried that Jam and still nothing. I was playing pokerstars and surfing AOl and the entire toolbar and start button disappearded. I tried everything (F11, Esc ect.) and nothing. Plus I still got this Trojan.Vundo virus that seems impossible to remove. Any other suggestions? Thanx!
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Response Number 4
Name: TheDay Date: August 4, 2008 at 07:46:36 Pacific
Reply:
My start menu and desktop still disappears for good when I use Aol or IE and I still can't retrieve it. I tried the above suggestion and everything else I could think of. If anyone can help thanks!
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Response Number 5
Name: Mary Hinge Date: August 10, 2008 at 11:20:27 Pacific
Reply:
You most probably have a Rootkit virus which are extremely difficult to remove.
Press CTRL + ALT + DEL to open Task Manager (or SHIFT + CTRL + ESC)
Goto the 'processes' tab and click explorer.exe once and then click 'end process'.
Now, click File > New Task and type explorer.exe then press "enter". You should have your Taskbar back. Hope this helps you.
AVG 8.0 have a rootkit finder (the viruses reside in Windows\System 32)so just scan this folder. Hopefully this will sort you out but I had to reformat my drive.
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