The PC doesn't restart or shutdown

August 24, 2011 at 13:43:37
Specs: Windows XP
Can't restart or shutdown PC: When I order my Laptop to shutdown or restart from "Start button' or from Power button, Windows log off but the screen is black, the mouse marker is visible and movable and the ventilator is working. The only way to shut it down is to remove the power cable and battery.I'm using XP. I scanned for viruses and with SuperAntiSpyware but of no avail.Please some advises before format C.

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August 24, 2011 at 18:37:57
Please ignore (misplaced post)

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