system32\DRIVERS\pci.sys Error Mess

Toshiba satellite / Psa60c-cjw00e
January 17, 2009 at 11:58:19
Specs: Windows XP, 1GB
Hi,

When i try to boot up my system, the following error message comes up after the starting screen:

"Windows could not start because the following file is missing or corrupt:
system32\DRIVERS\pci.sys

You can attempt to repair this file by starting Windows Setup using the original Set-up CD-ROM
Select 'r' at the first screen to start repair"

Then, i put in the Windows XP CD-ROM (It's for a Dell, I dont know if that makes a difference), I press 'r' and it brings me to the front screen again and the following error message comes up:

"Windows could not start because of an error in the software. Please report this problem as :
load need DLLs for kernel."

This is how far i can get. I've tried pressing F8 and tried to reboot the system, and also tried rebooting in safe mode. If anyone can tell me what to do, can you please help me!



See More: system32\DRIVERS\pci.sys Error Mess

Report •


#1
January 17, 2009 at 12:51:56
"Then, i put in the Windows XP CD-ROM (It's for a Dell, I dont know if that makes a difference), I press 'r' and it brings me to the front screen again and the following error message comes up:

"Windows could not start because of an error in the software. Please report this problem as :
load need DLLs for kernel.""

Are you SURE it's an actual XP CD?? - brand name systems usually DO NOT come with one, unless you additionally ordered it when you purchased the computer on the web. However, brand name system computers often come with a CD with drivers, etc. on it - it's usually NOT bootable, and it cannot fix problems an XP CD can.

If it IS an actual XP CD, you must boot the computer with it - is that what you did?
That does NOT sound like a message you would get if you had booted with the CD.
You should see a prompt while booting:
"Press any key to boot from CD" or similar - did you see that, and press the key, while that line was on the screen??

If you don't see that line, the boot order settings in your bios may not have an optical (CD or DVD) drive before all hard drives in it, or the CD may NOT be bootable.

If it IS an actual XP CD, it should boot in another working computer fine.

If you DO NOT have an actual XP CD, your OEM software license allows you to legally use a borrowed XP CD of the same version, or a bootable copy of someone else's XP CD of the same version, and if you need to use a Product Key, you use the one on the official Microsoft label on the outside of the computer case.
....

Some brand name systems have the ability to load the Recovery Console by pressing a key while booting built into the original software installation - that often does NOT work properly when you are having a problem with Windows.
....

If your computer is having a problem reading the ram, you can sometimes get error messages like you're getting but they're actually FALSE, and booting from the XP CD may not work properly either.

If you have NOT changed which ram you have installed just previous to you getting this error.....
A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).
This usually happens a long time after the ram was installed, but it can happen with new ram, or after moving the computer case from one place to another, and I've had even new modules that needed to have their contacts cleaned.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, you must remove both its main battery and AC adapter before you do that.
...

If you HAVE changed which ram you have installed just previous to you getting this error, it may not be 100% compatible with the mboard's main chipset, or for some recent mboards, not compatible with the memory controller built into the cpu.
If you still have the original ram, remove the ram you installed and install the old ram, and see if you still have the same problem when you try booting normally.
....

If that doesn't help....

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities
http://www.tacktech.com/display.cfm...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

If you're not sure which brand of hard drive you have, the Seagate diagnostics will test any brand of hard drive.


Report •

#2
January 17, 2009 at 15:04:48
"Press any key to boot from CD" or similar - did you see that, and press the key, while that line was on the screen??

When i put in the Windows XP CD, it does come up to press any key to continue. I do that, and then the start-up progresses, until it says "Kernel Debugger DLL" and then i get a a couple different error code. The three i get are:

Error code 14
Error code 4
Error code 7

It says the set-up cannot continue. Press any key to exit.

I will try the other solutions that you suggested, but can you tell me what the problem is with the windows start-up?


Report •

#3
January 17, 2009 at 15:07:42
I am not really an expert on the advanced part of computers, so i dont really understand the stuff about cleaning the contacts on the RAM modules. But do you think that could be the problem?

Report •

Related Solutions

#4
January 19, 2009 at 17:30:22
Sure sounds like a memory problem. Any chance you cans swap it out or take out one stick at a time if that's an option.

Never let your sense of morals get in the way of doing what's right.
- Isaac Asimov


Report •

#5
January 20, 2009 at 04:00:06
Sure sounds like a memory problem. Any chance you cans swap it out or take out one stick at a time if that's an option.

lol can you tell me how to do that. Im not an expert when it comes to this kind of stuff. Its an older computer and i was trying to fix it myself without having to bring it somewhere. So yeah, if you could tell me how to that it would be great!


Report •

#6
January 20, 2009 at 21:08:24
Sorry I haven't answered again sooner - I had to do some things that took priority.

It is extremely RARE for memory - ram - to go BAD, if it was working fine previously, but sometimes it may be experiencing a problem connecting with the contacts in it's ram slot(s), particularly if you have DROPPED the laptop or exposed it to some other physical shock.

HOWEVER
If you HAVE changed which ram you have installed just previous to you getting this error, it may not be 100% compatible with the mboard's main chipset, or for some recent mboards, not compatible with the memory controller built into the cpu.
If you still have the original ram, remove the ram you installed and install the old ram, and see if you still have the same problem when you try booting normally.
....

In any case, if you DO have problems reading the ram, you MUST fix the problem before you do anything else, otherwise you will trash your existing Windows installation!
....

You need to look at the manual for your model, or better still, download it, to a working computer, and you may need to PRINT some of the pages.

RIGHT Click on this highlighted line, choose Save Target as, to download the manual:

http://support.toshiba.ca/support/D...


Pages (in the pdf, not the document - the ones on the right) 149 to 152 tell you how to install or remove the ram.

Also see
Page 55 - underside of laptop
Page 133, 134 - how to remove and install the main battery

If you have NOT changed which ram you have installed just previous to you getting this error.....
A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).
This usually happens a long time after the ram was installed, but it can happen with new ram, or after moving the computer case from one place to another, and I've had even new modules that needed to have their contacts cleaned.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, you must remove both its main battery and AC adapter before you do that.
...


After you have installed the ram, installed it's cover, and have re-installed the main battery...

Try booting the computer normally - if it works fine, you're done!

If it still won't boot properly, you have an important choice to make.
You can
- repair only what is wrong with Windows - in that case, if the hard drive is physically okay, you will probably NOT lose any data that you have personally added to the hard drive. HOWEVER, you need a regular Windows CD to do that, or a bootable copy of one, of the same version as you have installed on the computer - according to the manual that's either XP Home or XP Pro - going by the dates in the manual it probably has at least SP1 if not SP2 updates included in the original operating system. THIS IS WHAT I RECOMMEND - there is probably only something tiny wrong with the data on your hard drive!

If you go this route,
You will need a Windows CD of the same version as the one of your Windows installation, and the Product Key, preferably the one that was used to install it, but it can be one for the same version as the one of your Windows installation.

If you copy a Windows CD use a CD-R disk for best compatibilty and "Disk at once" or similar in the burning program to copy the entire CD - the file that makes the CD bootable is not normally visible and will not copy if you merely select all the files you can see.

In this case, the Product Key you use is the one on the official Microsoft label on the outside of your model's case somewhere, probably on the bottom.

You CAN use the Recovery Console to try to repair you problem, but it would take a lot of explaining and it often does not help.

I think in your case you're better off using the second Repair method, the one many call a Repair Install, but I prefer to call it a Repair Setup, because it runs Setup again, without deleting the contents of the Windows partition, usually that's C, before doing so, so you don't lose the data you have added since you got the computer.

How to do an XP Repair Setup, step by step:
http://www.windowsreinstall.com/win...

If that works fine, you MAY need to re-register some Windows Update related files if certain updates were installed on your computer. Go to the Microsoft website and to the Microsoft Updates page, do an Express search and download and install some updates. If they all download fine but NONE of them install, you need to re-register some Windows Update related files - let us/me know and I'll/we'll tell you how to do that.


- OR -

According to the manual, your computer did come with "Product Recovery Media".
I assume you are trying to use the CD with a title that includes "Recovery" or similar.
There is a procedure in the manual you can follow that will restore all the original Toshiba software installtion to C, IF the hard drive is physically okay, and if the Recovery partition on the hard drive is intact and undamaged, BUT you will LOSE all the data you have added to the hard drive since you got the computer, UNLESS you remove the drive and connect to to another computer and copy what you need to save first. In my opinion it is SHORT SIGHTED to to do this, if you do not save the data you do not want to lose first. If something tiny is wrong, that's like hitting a flea with a sledge hammer! Sure, it does the job, but it's probably not necessary or a smart thing to do.
...

In either case, assuming the CD is bootable, if you're not seeing
"Press any key to boot from CD" or similar - then your boot order settings are not right in the computer's bios.

Going by the manual, you are probably not seeing "Press xxx key to enter Setup" or similar either while booting.

According to the manual (page 142)...

"You can overide the settings and manually select a boot device by pressing one of the following keys while booting:

C selects the CDrom drive "

SO - repeatedly press C while booting, and then the computer should boot from the bootable CD.
....

Page 77 in the manual....
Restoring the preinstalled software from the product recovery media.

In my opinion that should be a last resort!
.....

Troubleshooting starting page 156.
....

Fix the boot order settings.

When the computer is working again - see
Page 137 in the manual - HW Setup

The Toshiba Hardware Setup icon is in Control Panel

Page 141 - Boot Priority

Set it to FDD - CDROM - LAN - HDD.

If you set it that way, it will work for any boot situation for most people and you don't need to change it again.

(CDROM does not have to be first - it just has to be before HDD. In all the bioses I have tried it in, if the floppy drive is listed after the CD drive, a bootable floppy is NOT recognized while booting.)
.....

All downloads for your model.
Go here:
http://support.toshiba.ca/support/D...
Select
Notebook - Satellite - A60 - Psa60c-cjw00e - Go



Report •

#7
January 22, 2009 at 10:15:59
I have found more info.
Don't boot using a bootable CD or DVD (your "Product Recovery Media" is a DVD) yet. Try this first:

Your mboard has 256mb of ram built into it.
Try removing the ram module and booting normally.
If that allows the computer to work normally, and if the computer will not work normally after having tried cleaning the ram contacts and re-seating the ram, you have probably installed a 1gb ram module that is not compatible with this computer.
.....

The details.

You specify your CPU/Ram as 1gb.
Since your CPU is apparently 2.8ghz, that must be what you think is the total amount of ram your computer has. You are supposed to report the total amount of ram your mboard has - that is sometimes not the same amount as the amount of ram you have installed in ram slots, and that applies in the case of your mboard.
1gb of ram, total, CANNOT be right in this case!

Apparently your mboard has a 256mb ram module built into it (soldered into the mboard), and one ram slot in which you can install more ram, up to and including a 1gb module.
Since there is no such thing as a 768mb ram module (there's 1,024mb in a gb), and you have only one ram slot, you are either mistaken about the total amount of ram, or you just installed ram that is not compatible with your mboard and the bios is reporting the wrong amount.

Your system probably originally came with no ram modules installed in the ram slot, and you originally had just the 256mb of ram built into the mboard. So - if you have more ram now, you have probably added that yourself, or had someone do that for you.

If you or somene else added a 1gb ram module, you have 1.25 gb of ram (1,024mb/gb - 1.25gb = 1,280mb) installed total, not 1gb (1,024mb). However, it's quite possible the ram you added is not compatible with the mboard's chipset and the bios is only seeing 1gb of ram.

Apparently your mboard has:
"Video: ATI Mobility™ Radeon™ 7000 IGP Graphics Accelerator.
Video RAM: 64MB default (configurable to 32MB, 64MB (default), or 128MB (when system memory is expanded above 512MB)"

IGP means the video is built into the mboard, and it shares some of the ram.

The bios on some computers subtracts the amount or ram that is shared with the onboard video.
So, for example, if your mboard bios is still set to the default of it sharing 64mb with the onboard video, and you installed a 1gb ram module, the total amount of ram reported by the bios may be 1,280mb (1.25gb)- 64mb = 1,216mb (1.1875gb).
Some bioses also subtract 1mb for the amount of conventional memory that can't be used by the user or the operating system, XP in this case, for storing data, so in that case the total amount of ram reported by the bios might be 1,279mb, or 1,215mb.
....

Your computer came with XP Home with SP2 updates included.
....

If the ram you installed does not work properly, that usually does NOT mean it's actually BAD ram - usually the problem is the ram is not compatible with your particular main chipset on the mboard - it will probably work fine in a mboard that has a main chipset it is compatible with.

Ram that works in another mboard , or any ram you buy or have lying around, may not work properly, or sometimes, not at all - even if it physically fits and is the right overall type (e.g. SDram, DDR, DDR2, etc.; PCxxxx, xxx mhz) for your mboard. In the worst cases of incompatibilty your mboard WILL NOT BOOT with it installed, and the mboard may not even beep - the ram has to be compatible with the mboard and it's chipset.

See response 5 in this for some info about ram compatibilty, and some places where you can find out what will work in your mboard for sure:
http://www.computing.net/hardware/w...
Correction to that:
Mushkin www.mushkin.com

Once you know which module ID strings work in your mboard, you can get them from anywhere you like that has ram with those ID strings.

If you have brand name ram, it is usually easy to look up whether it's ID string is in a list of compatible modules found by using your mboard or brand name system model number.
If the ram is generic, that may be difficult or impossible.

When you look for ram that will work in your mboard for sure, you probably will NOT find listings for a Toshiba Sattelite Psa60c-cjw00e, but you should find listings for the model series - in this case it's the Toshiba Sattelite A60-CJW series.

E.g. Kingston lists these modules for an A60-CJW:
http://www.ec.kingston.com/ecom/con...

If you don't find listings for A60CJW, the same 1 gb module will work in all these Toshiba models:
http://www.ec.kingston.com/ecom/con...
....

References.

Product contents:
(What components and software came with your model, and their specifications)
http://support.toshiba.ca/support/t...

The default Toshiba Hardware (bios Setup) settings are stated in that under CONFIGURATION.

"Memory Slots / Max: 1 RAM slot, unoccupied; (1280MB Max = 256MB x1 + 1024MB x 1)
Memory: 256MB DDR built in Module"
"Memory Slots / Available: 1 Slot, One Available"

"Video: ATI Mobility™ Radeon™ 7000 IGP Graphics Accelerator.
Video RAM: 64MB default (configurable to 32MB, 64MB (default), or 128MB (when system memory is expanded above 512MB)

Operating System: Windows XP Home (Service Pack 2)"

" CD ROM's or Floppies: Product Recovery DVD-ROM for Toshiba Satellite A60 (1 DVD) (GX0C000B8110) (TR04A02E1DVD)(Jewl case has Microsoft® Office OneNote™ 2003 image with Certificate of Authenticity (Product Key) on the back)

Documentation: Toshiba User's Manual Satellite A60 Series (6061B0043601)
Certificate of Authenticity (Windows XP Product Key) on the base of the notebook "

"Hard Drive: 40.0 billion bytes, 4200 RPM, 9.7mm height, Enhanced IDE "

"CONFIGURATION
To Enter: ESC, Boot Option: F12 "

That's how to get into the Toshiba Hardware settings (the bios Setup settings) at any time while Windows is running.

May be able to get into the bios Setup while booting, using some of the info for using the Product Recovery DVD.

"Hold down the F12 key and turn on the power. When In Touch Tomorrow Toshiba appears, release the F12 key."

Default setting:
"BOOT PRIORITY
Boot Priority = HDD->FDD->CD-ROM->LAN"

Apparently the default Boot Priority setting will not allow a bootable CD to boot the computer.
If you can get into that, I recommend you change the Boot Priority setting to FDD->CD-ROM->LAN->HDD

That will allow a bootable CD to boot the computer, and it also works for booting by other means for most people without you ever having to change that setting again.
......

Specs, another place:
http://www.toshiba.ca/web/product.g...

"Memory

Standard Memory: 256MB DDR (256MB x 1)
Maximum Memory:1280MB (256x1 + 1024MBx1)
Expansion Modules: 128MB, 256MB, 512MB, 1024MB PC2700DDR SODIMM modules

Expansion

One expansion slot total. Open slot can be filled with 128MB, 256MB, 512MB, or 1GB PC2700 DDR SODIMM modules, for maximum of 1280MB use; 256MB (onboard) + 1024MB."
.....

If you do a ram test, do that AFTER having tried cleaning the contacts and making sure the ram is seated properly - otherwise any errors found may be FALSE.
If the ram is incompatible with the chipset, it will likely FAIL a ram test - that is NOT a true indication of the ram being faulty - there is probably nothing wrong with it, and it will pass the test if installed in a mboard it is compatible with.
If a ram test DOES find errors, if you have more than one module installed, try the test with one module at a time - sometimes they won't work properly when more than one is installed, but it will pass when by itself.


If you want to try a memory diagnostic utility that takes a lot less time to run a full pass than memtest86 does, this one is pretty good - Microsoft's
Windows Memory Diagnostic:
http://oca.microsoft.com/en/windiag...
It can be toggled to do a standard or a more comprehensive set of tests - use the default 6 test one first - if it passes one pass of that, use the latter one. A few of the tests in the latter set are intentionally slower.

That makes a bootable floppy. Your computer may have orginally come with a USB floppy drive.
If it did, your Boot Priority setting must be FDD->CD-ROM->LAN->HDD.
If it didn't, and if you don't have one, you can get an iso image to make a bootable CD of some memory testing utilities on another computer if you need to. E.g. search for memtest86.
OR - see the Quick Start Information at that Microsoft link for how to make a bootable CD of the Windows Memory Diagnostic (you need Windiag.iso - you don't necessarily need to use the program they mention to add it to the CD).


Report •

#8
January 22, 2009 at 11:20:54
NOTE that this site uses software that automatically shortens links that are longer than a certain length to save visual space in the posts - the shortened link has dots at the end of the line and is a link to the actual full length link.
When you copy the text in posts on this site, the highlighted links included in them that have dots at the end will NOT work in the copy, and the shortened links are incomplete!
To fix that in the copy, RIGHT click on each highlighted link in the posts on this site that you copied, and (in IE) choose Copy shortcut, place the cursor where the shortened link is in the copy, and RIGHT click and paste that full length link into your copy - you might as well delete the useless shortened link in the copy at the same time.

Report •

#9
March 15, 2009 at 12:16:00
Hi,
I had a similar problem with my old Toshiba Satellite. Every way I tried to boot up, with or without a XP Reinstall/Repair CD, I got the same error message that I was missing or had a corrupted pci.sys file. Anyway, here's the very simple way I fixed the problem - I took out my extention memory, dusted it off, and snapped it back in. That's it. Now it works fine. I think the problem was caused by putting the computer in hybernation. Hope you get it fixed.

Report •

#10
March 15, 2009 at 18:18:03
rjr123

Your input is welcome, but...
your problem was probably caused by a poor connection in the ram slot(s). Your removing and re-installing the ram fixed that.
I've seen that many times.
It's a frequent cause of errors when trying to load many other files from the Windows CD too.

I covered that in response 6.
"A common thing that can happen with ram......

Obviously we haven't heard from Wildcat in this Topic since response 5 on Jan 20. I have no idea whether he solved his problem. He may have started another Topic thread but which Topics I answer is rather random.

Generally, if we don't hear from whoever posted originally in a Topic again within a week or two , we never hear from them again.


Report •


Ask Question