System Restore/IE7 issue

April 1, 2009 at 08:31:11
Specs: Windows XP
An XP SP3 user I support decided he'd like to try IE8. After the install he found that it didn't work well and not at all with some sites he needs to use. Rather than uninstall it or call me he did a System Restore. After that his IE7 crashes after 5 seconds and he can't print from Outlook Express. I loaded Firefox and downloaded IE7 to reinstall it but that didn't help. So I loaded Thunderbird and transferred all his Internet operations over to Mozilla products. If his Auto Updates work OK I see no particular reason to do anything else. However if Auto Updates don't work I might need to fix his IE. Anyone ever heard of an issue like this and what could be done about it?

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#1
April 1, 2009 at 08:39:17
Not heard of that. How about reinstalling ie8, then uninstalling it? Or more drastic, create an install CD with SP3 & ie7 slipstreamed (eg, using nlite), and perform a repair reinstall using it.

http://support.microsoft.com/defaul...


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#2
April 2, 2009 at 05:47:11
It seems that Auto Updates does work OK so I'm going to leave well enough alone. Thanks!

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#3
April 2, 2009 at 07:53:27
I created a virtual XP install, updating it to IE7 and then IE8. I then did a system restore like my user did. It broke IE7, not as badly as his but it did break it. There you go...

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