Hi Downloaded most recent Windows updates. Since then, system is usable but not operating the same as before. I tried to use System Restore and it would sometimes bring up a blank window and sometimes do nothing. Any ideas how to fix? thanks Tom C.

Get rid of the Windows Updates and see what happens. Proud member of Alliance of Security Analysis Professionals since 2005. ASAP

Removed updates, no change. Tom C.

Ok then, now we look at a virus issue. Download Hijack This 1.99.1 here ,install it and "Do A System Scan Only". Click on "SCAN" at the bottom. Once it's finished click on "Save Log" and save it as a .txt file. DO NOT fix anything! This is a pretty powerful tool. Be sure that the program is in its own folder on the root drive. If it's saved in a temp folder it won't be able to make back-ups if needed. Also be sure that while it's running that no other windows are open. Then copy and paste the log back here and I'll take a look at it for you. Proud member of Alliance of Security Analysis Professionals since 2005. ASAP

Logfile of HijackThis v1.99.1 Scan saved at 7:22:28 PM, on 4/30/2006 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\PROGRA~2\FILEBA~1\FILEBACK.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~2\Grisoft\AVGFRE~1\avgupsvc.exe C:\Program Files\Diskeeper\DkService.exe C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\ZoneLabs\vsmon.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\PROGRA~2\WINZIP\winzip32.exe C:\HiJack This\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.plymouth.edu/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Acrobat7\ActiveX\AcroIEHelper.dll O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Gmail Notifier\G001-1.0.25.0\gnotify.exe O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.exe TWEAKUI.CPL,TweakMeUp O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper\DkIcon.exe" O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~2\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHEALTH\HELPCTR\BINARIES\msconfig.exe /auto O4 - HKCU\..\Run: [FileBack PC] C:\PROGRA~2\FILEBA~1\FILEBACK.exe O4 - Global Startup: MBProbe.exe O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.exe O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1097332790233 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Diskeeper\DkService.exe O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\System32\ZoneLabs\vsmon.exe

My system is borked too with the last update. Seems MS still hasn't offered a way to correct except me doing a restore from a backup set. Thanks MS.

Well, I have good news and bad news. The good news is that the log come up clean. The bad news is that something should've came up. I've done some more reasearch on this and it's definitely something you don't want (eg. spyware, trojan). I like you to try doing a scan here: and see what it brings up. Click on scan your PC, then next, then enter the info (is safe) When it's done, save the log as a text file and post it back here once again for me. Proud member of Alliance of Security Analysis Professionals since 2005. ASAP