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System Restore & Windows Installer

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Original Message
Name: Done4it
Date: August 14, 2005 at 19:05:41 Pacific
Subject: System Restore & Windows Installer
OS: Windows XP
CPU/Ram: Pentium 4
Comment:

After I used my anti-virus to get rid of a trojan I was still having some problems so I ran System Restore. After the restoration I noticed that I had extra files and icons on my hard drive but they are very faint and when I hilight them they are described as Hidden Files. I don't know if this has anything to do with my problems but System Restore will no longer work. When I try to use the program it goes through the regular actions and appears normal but after running and re-booting it says that it was unable to complete the restoration.

Now when I start up my pc a black window opens titled 16 Bit MS-DOS Subsystem over which a regular window opens titled C:\Windows\system 32\maxd1.exe and contains the following message: "The NTVDM CPU has encountered and illegal instruction. CS: 0df7 IP: 0125 OP: 62 f5 88 1 bae. Choose close to terminate the application." When I use the close button a window opens titled RUNTIME ERROR and says "Invalid Backweb application on ID 13708". When I click OK a window titled SCAN opens that says: "The feature you are trying to use is on a CD-Rom or other removable disc that's not available. Insert the SCAN disc and click OK." (As far as I can determine Windows Installer is trying to install something and can't find it). When I click Cancel on this window still another window opens titled SCAN ERROR 1706 and says: "No valid source could be found for product scan. The Windows Installer cannot continue". When I click Ok this SCAN window for Windows Installer re-opens and keeps trying to scan for whatever it is looking for and WILL NOT GO AWAY. I cannot even shut down my pc the normal way and when I try to use CONTROL-ALT-DELETE a window opens saying "Task Manager has been disabled by your administrator." The only way I can shut down is by using the power button. On top of all this my pc keeps telling me that I have a virus or spyware but both my anti-virus and Spybot Search and Destroy come up with nothing. Can somebody please help me out here?


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Response Number 1
Name: blackbill
Date: August 14, 2005 at 20:34:36 Pacific
Reply: (edit)

Yeah, heard this story before. System restore should be relabeled as "self destruct" feature.

The problem with system restore is that it does not do a COMPLETE restoration. There are certain system folders which are not monitored and therefore not restored. What I fail to understand is how Microsoft can believe that restoring only half a computer can be denoted SYSTEM RESTORE.

Try loading LAST KNOWN GOOD configuration and see if that works.

...And stop wasting disk space...turn restore off and get a REAL third party restore/backup program.


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Response Number 2
Name: XpUser4Real
Date: August 15, 2005 at 06:18:09 Pacific
Reply: (edit)

Try this free scan On-line Spyware Scan
remove the problems

I use it alot when otherspyware problems don't pick up things.

What AV are you using?
Maybe try an on-line scan at: RAV on-line Scan Anti-virus

Hopefully my advice will help you...Please post back with your results....thanks


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