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System can't recognize USB drive

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Name: tanveers
Date: November 18, 2007 at 13:37:06 Pacific
OS: Win XP
CPU/Ram: 1/1
Product: Generic
Comment:

My Laptop hard disk crashed, I bought a new hard disk and installed Win XP on it but I have my data on the old failed drive that I want to retrieve. I bought an external enclosure and plugged my failed hard disk. But when I connect the enclosure to any OS, it does not read/recognize the hard disk. I hear the humming and spinning of the HD but nothing happens. Is there any way I can retrieve the data... or I'm I all out of luck. Please advice. Thanks!



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Response Number 1
Name: OtheHill
Date: November 18, 2007 at 14:00:17 Pacific
Reply:

If the disk is rotating the problem may be file system corruption, or the circuit board may be shot. If the problem is just the file system crapped up a version of Linux MAY be able to identify the files and copy them somewhere. Do you also own a desktop computer? (edit)

Did you try looking in disk management to see if the drive shows there at all?


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Response Number 2
Name: tanveers
Date: November 18, 2007 at 16:21:51 Pacific
Reply:

Well I do have a desktop computer and I connected that failed drive via an usb enclosure but the desktop system won't configure the device. Now if I don't see the disk, how can I retrieve the files? If there is a way to fix it, please let me know what software/tools to use and how? Thanks!


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Response Number 3
Name: OtheHill
Date: November 18, 2007 at 16:52:27 Pacific
Reply:

The preferred way is to slave the drive internally. In your case I am not sure if that would make any difference.

Did you actually go to disk management in WinXP and see if the drive appears there in any form.

Right click My Computer> choose manage> storage> disk management.


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Response Number 4
Name: per
Date: November 18, 2007 at 17:18:08 Pacific
Reply:

Did you reinstall the bios motherboard drivers when you reinstalled XP?


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Response Number 5
Name: OtheHill
Date: November 18, 2007 at 17:26:02 Pacific
Reply:

Good question per.
The USB ports may not even be functional.

tanveers

Check Device manager and see if your USB ports are working properly.


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Response Number 6
Name: Sci-Guy
Date: November 18, 2007 at 18:54:49 Pacific
Reply:

"I have my data on the old failed drive that I want to retrieve."

This is the key. The drive failed......it's not working......it's kaput, or as we say in the industry, it's f*#@ed. Just putting it into a caddy won't magically restore it's usefulness. The data can be retrieved, but not by an average computer user. This is a job for a professional, and it'll cost big bucks.

You are wasting your time trying to test USB functionality on a known failed drive. If you need reassurance that your USB ports are working, use a known good USB device. If that device works, your USB ports are fine.

Please let us know if you found someone's advice to be helpful.


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Response Number 7
Name: OtheHill
Date: November 18, 2007 at 19:54:02 Pacific
Reply:

Sci-Guy

The OP stated the harddrive crashed. I really don't know what that means so I am not yet convinced this is hopeless.


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Response Number 8
Name: Razor2.3
Date: November 18, 2007 at 19:59:24 Pacific
Reply:

I'm with Sci-Guy on this one. A program like Spin-Rite might be able to recover the data, but if the system can't even see the dive, it's not probable.


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Response Number 9
Name: OtheHill
Date: November 18, 2007 at 20:12:44 Pacific
Reply:

Don't know if the drive can be seen or not the OP hasn't responded about looking in Disk Management. Also, not sure if the USB ports are even working.


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Response Number 10
Name: tanveers
Date: November 18, 2007 at 21:34:28 Pacific
Reply:

Thanks for the feedback guys. The USB ports on my desktop computer are working just fine. I can connect any other drive/device and can see it in my computer.

But this "failed disk" inside a usb enclosure is not seen in my computer. So am I out of ideas here now? Should I just give up? Or there is still some way to see the failed drive and somehow retrieve the data? Thanks a lot.


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Response Number 11
Name: OtheHill
Date: November 18, 2007 at 21:55:36 Pacific
Reply:

"is not seen in my computer". I'm going to ask you one more time if you see the drive in disk management? Disk Management is not My Computer. I geve instructions on how to look in Disk Management. If it doesn't show there then the drive is dead. If the file system of the drive is corrupted it MAY show in Disk Management and not My Computer.


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Response Number 12
Name: JeffTeach
Date: November 29, 2007 at 13:18:50 Pacific
Reply:

Try using another usb cable. Also try plugging the device into another computer to make sure it's not that issue. Last, make sure the drive's jumper is set to single drive and try it again. One more idea is to slave it as a second drive inside a desktop system, but remember to set the drive's jumper to slave so you won't have boot conflicts. Sometimes the cable select jumper setting doesn't work too well for enclosures or for slave drives. Good luck, Jeff - NewOrleansComputerGuy.com

JeffTeach
NewOrleansComputerGuyDOTcom


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Response Number 13
Name: tanveers
Date: November 29, 2007 at 13:33:48 Pacific
Reply:

The drive did show up in the "Device Manager" but within a minute it crashed my system. This happened again the second time I attempted. Thanks guys for your replies.


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Response Number 14
Name: OtheHill
Date: November 29, 2007 at 14:10:00 Pacific
Reply:

If the drive crashed your system it may have exceeded the current draw for a USB port. That may indicate the drive bearings are bad and is not rotating freely.

Connecting the drive internally to an IDE connector as a slave drive may allow you to recover some files. If after connecting the drive as described it then shows in Device manager you can try to take ownership of the files or you could use a live version of Linux like Knoppix to copy files. Keep in mind if you can see any files at all it probably won't last long. Get the most important files off first. Below is a link to explain how to take ownership of the files. Google for a download source for Knoppix. It is a 700MB download.

http://support.microsoft.com/kb/308421


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