I have a problem with Norton AV 2003 it won't live update it comes up with the error LU1814. Also I cannot get the symantec home page to come up in Internet Explorer I get the MSN search page which lists Symantec.com when I click on that I get the page cannot be displayed. In Firefox I get The connection was refused when attempting to contact www.symantec.com. I have ran AVG, Spybot & Adaware and removed all that they found but still the same problem. I'm running WinXP and using a dial up connection. Here is a log from HiJackThis Logfile of HijackThis v1.97.7 Scan saved at 2:43:46 p.m., on 27/04/2005 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\brsvc01a.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\brss01a.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe c:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\HP\KBD\KBD.exe C:\windows\system\hpsysdrv.exe C:\WINDOWS\System32\hphmon05.exe C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Messenger\msmsgs.exe c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\explorer.exe C:\Program Files\Internet Explorer\iexplore.exe c:\Program Files\Common Files\Symantec Shared\NMain.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\HJT\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.xtramsn.co.nz/ R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = "C:\Program Files\Outlook Express\msimn.exe" O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.exe O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe /IMEName O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.exe O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe" O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000 O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM) O9 - Extra button: Research (HKLM) O9 - Extra button: MoneySide (HKLM) O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{6DDAC662-2FA5-4C96-8C6E-9B035F6A198E}: NameServer = 202.27.158.40 202.27.156.72 Any ideas?

I had the same problem. You have to run a update for Live-Update. The Symantec site is up and well. Once you eventually get there, go to the Downloads page, click on product updates and from select Live Update from the list. The file name is lusetup.exe dated December 15, 2004. Good Luck. Toe_Cheese

But that is one of my problems I cannot get to the symantec site, it's like something is blocking it but I have done the scans and removed what they found but still cannot get to the symantec site, I can go to any other page apart from the symantec one

also check your HOSTS file it could be blocking access to symantec.com and that is why you can't hit the site...

Change to a different anitvirus.

Try http://www.norton.com

one of their suggestions is go to https://www-secure.symantec.com/techsupp/asa/index.jsp?ref=consumertsus to see the entire page use this shortcut http://tinyurl.com/60fw Hosts file entries prevent LiveUpdate from connecting Some worms and Trojans, such as those in the Gaobot family, make changes to the Windows Hosts file. The following are typical entries: 127.0.0.1 www.symantec.com 127.0.0.1 securityresponse.symantec.com 127.0.0.1 symantec.com 127.0.0.1 liveupdate.symantecliveupdate.com All such entries should be removed. The Settings.LiveUpdate file or the S32luhl1.dll file is corrupted The Settings.LiveUpdate files or the S32luhl1.dll can become corrupted, resulting in this problem The Settings.LiveUpdate files--some will begin with numbers such as 1.Settings.LiveUpdate--are usually found in \Documents and Settings\All Users\Application Data\Symantec\Liveupdate. The S32luhl1.dll file, if it exists--it will not be found on all systems--is in C:\Program Files\Symantec\LiveUpdate. (This file's hidden attribute may also be set. Make sure Windows is set to display all files when looking for it.) Ensure that Windows is set to show all files and file extensions, then: Delete the Settings.LiveUpdate files If you are not using a customized Hosts file--most users do not--delete the S32luhl1.dll file. ---------------------- WARNING: Do not delete the entire \Symantec\LiveUpdate folder or the Product.Catalog.LiveUpdate file. If you do this, you may have to reinstall all Symantec products for LiveUpdate to work properly.