Super slow dial up

February 22, 2010 at 22:21:10
Specs: Windows XP
My parents have Juno dial up internet which is & has been for along time at only 5Kbps to 28Kbps max. Juno has been no help. Phone co. claims line is ok.

I have:
- updated modem driver (modem listed as "configured properly")
- deleted cookies, temp internet files, etc
- scanned for adware, etc - None.
- viruses - None.
- defragged
- added new dial up numbers.

and probably a few other things I'm forgetting.
Anyone have any ideas what else could be causing this issue?

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February 23, 2010 at 05:21:09
Possible Issues and Resolutions for Slow Connection Speeds in Windows XP
Juno and my Netzero are owned by the same company, 'United Online'.
My desktop PC was getting 44kbps, before it burned up.
My laptop only gets 26 to 28kbps. but it seems just as fast.
I am wondering if this is related to them giving their High Speed Dial-up, which I did not ask for. I think that is X1Exec.exe in Task Manager.

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February 23, 2010 at 12:00:20
It could be Juno offering "hi speed" dial up I don't know but I think this slowness has been going on a long time - 6 mo's plus perhaps. Since they rarely use it anyway I've been procrastinating wrestling w/ the problem.

I'm gonna try some of the things in the microsoft link though I'm not terribly optimistic.


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February 23, 2010 at 12:22:24
nothing you can do on the pc is going to make any difference if the issue is with the line. You start there first.

Used to be there were toll free numbers you could call to test your modem. Google usr or your modem brand to see if they have a test phone number. The test will tell you the baud rate connected.

Call the telephone company and ask them to test your phone line. Say you are having static and see what they might find.

If your phone line is multiplexed [line is also used by others outside your house] the best you will get is 28k. Phone company will make it very clear they guarentee voice but not data.

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Related Solutions

February 23, 2010 at 22:52:53
piikea, I too am stuck with dial up (Grrrr. All besides satellite available here. Sux.) I've found a few things that sorta help. There's no such thing as 'good', only 'improved'.
Ever deleted 'index.dat'? A common ailment is a file called 'index.dat'. It gets read every time and can take quite a while if it’s too bloated. It's like a log file and keeps a record of every site you visit on the web. Empty, it's 32K, but it can grow HUGE. It's a protected file and can't be deleted by normal methods. CCleaner (free @: can get rid of it when it’s ticked (not to worry, it gets rebuilt EMPTY on the next boot.). May not be your deal at all, but won’t cause any harm to try. I run it often.
Next, save many pictures? There's a file which stores the names of all the graphics you've saved and same sort of deal. On mine, deleting items in that file makes things significantly faster (I save a lot of pics). Simply RIGHTCLICK and 'save as' any pix on the net and you'll see the 'clear' box. Also clearing or minimizing 'History' along with 'temp files' seems to help (good task for CCleaner to perform).
I'm sure there're other things you can do, but those kinda obscure things help me.
Ed in Texas.

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February 24, 2010 at 06:06:43
Also to say, I have done this, which claims to increase speed ---
* Start | Run (type) "services.msc" (no quotes)
* Scroll down to "DNS Client", Right-click and select: Properties
* Click the drop-down arrow for "Startup type"
* Select: Manual, click Apply/Ok and restart.
(IF you are the only PC user, and not part of a domain.)
That also eliminates one SVCHOST process in Task Manager.
Blocking Unwanted Parasites with a Hosts File

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