spyware or hardware ?

Toshiba / M35x-s149
May 4, 2009 at 22:16:05
Specs: Windows XP home SP2, celeron M 1.5GHz 1.21 GB
Hi, my Laptop has slowed down to the point that some applications won't open and a lot of web pages will not load. I'm running AVG Free 8.5 and can't get it to up-date. I know vary little about trying to run REGEDIT but after reading some of the post on here and they couldn't get it to open I tried to run it and couldn't either, I don't seem to be redirected to other web sites like the google problem I've read about on here. Got a copy of HiJackThis and pasted it on that site that checks it for you but said nothing about a threat. Tried Malwarebytes and SUPERAntiSpyware found some tracking cookies but nothing else. I'm clueless is it spywear or possibly hardware ? Any and all help will be greatly appreciated

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#1
May 5, 2009 at 01:22:20
sanchez, emptied your temp files lately? Ideally, they get emptied each time you use your machine, but some folks never reboot. You? If you habitually are 'always on', maybe you should get something like CCleaner (free @: http://www.ccleaner.com/) and set it to delete temp files and run it now and then?
Also, a common ailment is a file called 'index.dat'. It gets read every time and can take quite a while if it’s too bloated. It's like a log file and keeps a record of every site you visit on the web. Empty, it's 32K, but it can grow HUGE. It's a protected file and can't be deleted by normal methods. CCleaner can get rid of it (not to worry, it gets rebuilt EMPTY on the next boot.).
HTH.
Ed in Texas.

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#2
May 5, 2009 at 05:19:38
As with what he said.... use the registry cleaner from Ccleaner as well.

Change Is Good
http://www.citizenlink.org/Stopligh...


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#3
May 5, 2009 at 06:37:29
Hi Ed and lurkswithin
I'll try and get a copy of CCleaner I have dial-up with a vary SLOW connection speed But that is another story I'll see if I can use a friends DSL internet for the down load. I checked my temp file and the only ones were for today in one folder, deleted them. Found index.dat in another file it was 32K. As far as rebooting goes my last computer had windows 98 shutting down every night became a habit. And I learned that here.
Thank you

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Related Solutions

#4
May 5, 2009 at 19:34:38
Ok I downloaded CCleaner and ran it.... still no change. I've tried to update AVG, read all the post and fixes went to web site reinstalled still won't update. Tried to open REGEDIT to delete CTF file but can't. seem to have a lot of trouble trying to download anything. Any thoughts, thanks

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#5
May 6, 2009 at 23:28:12
sanchez, possible you have a Trojan/worm? Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed.
If it turns out that you need to use it, be sure to update prior to running and disable 'restore' (restart after cleaning) so it doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
HTH.
Ed in Texas.

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#6
May 7, 2009 at 02:10:06
I had a similar problem recently. See if you can download Ad-Aware from Lavasoft, and run it. Mine found a piece of malware - Win32 something or other - can’t remember it’s full name. Once I had a name, it was possible to Google for help. Malwarebytes got rid of the problem, but only after I changed the name of the .exe file to Tools.exe! Good luck.

Tomg


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#7
May 9, 2009 at 15:42:13
Hi Ed
I tried to run Superantispyware before but didn't know about disabling system restore. If I disable restore and this don't work will I still have my restore points or will that work? I have two user accounts and only have trouble with the one account. This is really strange, I work with a lot of photo's some web pics I can open others I can't. Anything to do with Yahoo won't work, search, mail, Flickr. I don't know if telling you this helps. Just shooting in the dark. Thanks

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#8
May 9, 2009 at 16:03:13
hello tomg44
I tried the Malwarebytes a couple of days ago I never could get it to up-date. You said to change the name of the program, I have read that on here (after I downloaded of course) what's the deal with that? should I re download and change the name and if so do I need to do that with the other programs? I tried to get Ad-Aware never could with my internet so slow it keeps timing out. Thanks

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