sound inop/cd/dvd inoperable

Dell / Dell dxp051...
April 6, 2010 at 17:37:32
Specs: Microsoft Windows XP Professional, 2.793 GHz / 2046 MB
My sound as well as my cd/dvd just stopped working, not sure what the kids did, but the error messages I am seeing when I run an avira virus scan on my cd/dvd drives is as follows:
Parameter is incorrect (87)
device is not ready (21)
As I am very Computer Illiterate Please Help!!!

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April 6, 2010 at 20:56:44
tomskinner, hard to know for sure, but my SWAG is a worm/trojan.
Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware (info only. I’m not paid for recommendation) can do the job and you can get it free @:
among other places. They have a Vista compatible version if needed Dunno about Windows 7..
If it turns out that you need to use it, be sure to update Superantispyware prior to running and disable 'restore' (restart after cleaning) so the nasty doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
Ed in Texas.

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