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Sound has stopped working

January 28, 2013 at 04:11:57
Specs: Windows XP

Hello,

When I logged on 27 Jan 2013, the sound didn't work, i.e. the login theme.

And video from flash based sites, the sound.

My last reinstallation of XP home Edition was in March 2011. Everything works fine on the system with this exception of the sound. I tried uninstalling the sound driver via control panel and also the folder, only for it to freeze. XP says that the sound hardware is working fine.

I thought the headphones were the problem but I tried another pair I have.

It can't be that either.

Any ideas anyone?

Thank you


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#1
January 28, 2013 at 04:16:04

Open all sound settings to see if anything is muted.

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#2
January 28, 2013 at 05:22:57

Try reinstalling the sound drivers. Go to the manufacturer's website & download the latest version. Can't help you with that because you didn't list the make/model of your computer or motherboard.

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#3
January 29, 2013 at 05:51:08

Title : Audio:Analog Devices ADI 198x Integrated Audio Driver
Version : A09
OEM Name : Analog Devices
OEM Ver : 5.12.01.3555
Computers : Dimension - 4600, 4600C, 8300 / 8300N, 2400C;
OptiPlex - GX270 / GX270N, SX270 / SX270N;
Precision - 360 / 360N
Oses : Windows 2000 Professional,Windows XP Home Edition,Windows XP Professional

Taken from the Driver folder's txt document.

All settings are on, and as I stated the system froze when I tried uninstalling the soundmax software.


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Related Solutions

#4
January 29, 2013 at 08:46:12

Why did you attempt to uninstall the SoundMax drivers? Have you tried reinstalling them or not? Looks like the latest is A22.

http://www.dell.com/support/drivers...


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#5
January 29, 2013 at 09:23:44

System Restore to a date prior to Jan. 27 2013
or
from the Command Line: sfc /checknow

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#6
January 29, 2013 at 12:19:29

The drivers are as old as my PC. Nine and half years ago. I have never needed to do anything like the above.

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#7
January 29, 2013 at 14:55:43

"The drivers are as old as my PC. Nine and half years ago"

What do you want me to say to that? You apparently don't keep your system drivers updated. And you didn't explain why you attempted to remove the drivers in the 1st place? Either install the new drivers or don't, it's up to you. All I know is my sound works fine & I update my drivers regularly :)


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#8
January 30, 2013 at 06:46:23

I don't have system restore on.

As i have typed in my earlier post I tried uninstalling the drivers in the control panel and even from the folder where the software was installed in. It freezes, which then leaves me with the only option but to turn it off via the power button which takes ten seconds. The system doesn't respond. The software is just under 2MB.

I don't know what else to do.


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#9
January 30, 2013 at 08:11:36

The question is "why are you attempting to uninstall the drivers. If your intent is to update them then just do that. No need to uninstall. Evidently some program must be using the sound. Do you have a voice modem by chance.

You may have some device that uses sound that set the sound to "exclusive".


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#10
January 30, 2013 at 08:37:55

And what device could that be, I noticed in the sound setting it says, "Bluetooth" in the sound section of control panel. Here is the screenshot.

Sound menu

Is upgrading a key to solving this problem or something, as has been repeated again. I tried to uninstall the driver to reinstall the driver to see if that was the problem with no sound.


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#11
January 30, 2013 at 10:11:54

OK, your default Sound Playback device should be "ADI 198x Integrated Audio". It certainly isn’t any of the three entries shown in your screen shot.

Are your headphones wireless bluetooth?

Any additional devices that want to use the sound must SHARE. Uncheck the box to use exclusively, if checked.


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#12
January 30, 2013 at 11:16:47

That is correct.

I tried installing the drivers again, only for the system not to recognise it via the control panel.

Before doing that I removed the bluetooth device, connector USB.

Sound menu in control panel


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#13
January 30, 2013 at 13:55:21

The screen shot above shows there are drop down menus where you should be able to select the sound device if it is installed in Device Manager. If it is NOT showing in Device Manager then you MUST install it first before installing a driver for it.

Either the device is disabled in the BIOS or it should appear in Device Manager. It may labeled as "not working properly".


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