sony pcg-8w1l laptop is frozen

August 29, 2013 at 22:52:18
Specs: Windows xp
Sony pcg-8w1l laptop 'configuring updates: stage 3 of 3 0% complete, goes black, seems to restart, same thing shows up on screen

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August 30, 2013 at 10:41:22
Were you running the latest service pack prior to downloading those updates? If not, I suggest you try to abort the updates and download and install SP3 from the link below. You may need to boot into Safe mode with networking.

One common cause for updates to hang is having incompatible external hardware connected to the computer.

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August 30, 2013 at 13:11:03
If you can't get out of this loop, turn the computer off, disconnect it from the domestic power and remove the battery. Now hold the power off/on button in for about 20 seconds. Re-assemble and see if it now loads Windows.

Always pop back and let us know the outcome - thanks

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