|I do not know this product, but if they just included a firewall and did not disable the windows firewall, there may be a conflict. After that, go to their website since this is directly related to their product. They probably have a support site with FAQ's, common fixes, an email or chat tech, and possibly a forum dedicated to their product. They know their product best and others likely will have the same problem.|
You have to be a little bit crazy to keep you from going insane.