Solution to a new win popup problem??

August 9, 2015 at 11:33:23
Specs: Windows XPpro SP3
I got a notice that there were Windows XP updates that I had not installed. I downloaded them and installed them, now I have a continuous popup informing me that windows is no longer valid. That's odd as I have used this windows version on this lap top for many many years and have never had this issue.
According to a Microsoft web page provided through the popup, the only solution is to purchase a new computer from or through Microsoft. The word "blackmail" comes to my mind when I get guidance like that.
Is there a way to simply remove the popup and continue using my Win XP as I have been doing , up until I loaded the last of the 'official' windows updates?
Any help would be appreciated.
Thanks.

message edited by sonoffar2


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#1
August 9, 2015 at 11:47:17
Did you try to uninstall the update?

True, XP support has ended so there may be some security risks. I confess that I still use it, along with 98SE, on older machines.

Linux Mint, or another flavor, might be an option for you. The software is free and it is very XP like.


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#2
August 9, 2015 at 12:49:14
that windows is no longer valid.

I'm a little surprised with that statement (allegedly form M$-land)... Any genuine version of windows, properly registered/authorised/activated etc as per XP etc... is valid - regardless of its age.

That M$ no longer support (with updates) any older versions of windows is no reason for it be considered "invalid".

I'm a little (perhaps more than a little) suspicious of the popup...; its origins and provenance. Where did you download the updates from? Have you been to any other sites that might have sneaked something in when you weren't exactly looking/watching?

Perhaps run the usual cleaners to start with and then see what happens?

Adwcleaner:

http://www.bleepingcomputer.com/dow...

JRT - Junkware Removal Tool

http://www.bleepingcomputer.com/dow...

Malwarebytes

http://filehippo.com/download_malwa...

CCleaner

http://filehippo.com/download_cclea...

Post back with results, and retain any logs generated for possible use anon...

JRT installs to the desktop - from you run it. It opens into a dos style window; follow the instructions therein. It will reboot the system as part of its process.

Install each of the (free and safe to use) utilities - MANUALLY (Custom option). Do "not" use the automatic option. Carefully watch for and uncheck all pre-checked boxes - other than the "one" for the utility itself. That way you avoid installing all manner of unwanted items; and unwanted changes to your browser etc... Sadly one has to be very careful with any' software (utilities etc.) downloaded from the web...; as invariably they are populated with all manner of unwanted/uninvited "extras"...


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#3
August 9, 2015 at 13:26:33
We need the exact wording. If the popup really is saying "windows is no longer valid" then I agree it is a scam. My XP has not shown this - the only surprise I've had is that MS are still updating Security Essentials, even though they said they wouldn't.

There was an update (one I blocked) which warned about end of MS support but that is quite different to what you have described. If that's what you mean and are exaggerating, then it is KB2934207 and you can uninstall it. You then go to Windows Update and hide it so that it doesn't pester you again.

I trust you are not still using IE as it is insecure.

Do the scans suggested in #2 and read these two XP Security Guides:

http://www.computing.net/howtos/sho...

http://www.computing.net/howtos/sho...

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
August 9, 2015 at 17:33:21
Does it say "no longer valid" or "no longer supported"?

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#5
August 10, 2015 at 18:10:28

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#6
August 11, 2015 at 06:49:38
Is your operating system genuine?

Always pop back and let us know the outcome - thanks


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#7
August 11, 2015 at 13:27:41
http://windowssecrets.com/forums/sh...

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#8
August 13, 2015 at 16:16:05
When I was a child (in England), we used to play a game called "Knock down ginger". What we did was knock on doors then run away. I'm now much too old for that but wonder if when we get posts which are not followed up it is the cyber version of this game.

Always pop back and let us know the outcome - thanks


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#9
August 14, 2015 at 00:20:21
Sorry it has taken me so long to respond to all the helpful comments to my post.
Is it a genuine Windows version of XP Pro?
As far as I am aware it is a genuine version. I have used this XP on this lap top for a looong time and have always been able to install whatever updates and security patches that I selected to download.
Were these some 'new' items from Micro-Soft?
No. I have never allowed Windows to automatically download and install updates. It has always been my habit to find out what they were offering and select only those that I felt were something I wanted and had been proven by time to be useful. I have found that a good number of Windows updates require another update to close security holes or fix something that the latest fix has broken. Nothing appears to have changed at Micro Soft. (See the new Win 10 and it's current fix for a fix.)
I run XP as lean as I can. As a consequence, I do not have the option of doing a revert to a past condition. An excellent suggested fix but sadly not applicable to my situation.
The popup notification says:
"You may be a victim of software counterfeiting" along with the nice blue star to prove legitimacy.
So far it's nothing more than a minor irritant from an irritating software company. I will not be "purchasing another XP operating system from Micro Soft and intend to continue to use this lap top as long as it will keep churning.
I would think that after dumping the operating system and it's long term users Micro Soft would just walk away rather than try to bleed a few more $$ from it's customers, but then that's just my personal opinion.
NEVER play "knock down a ginger". We have the genetic mix that requires us to serve up whatever dish we have been served. :0)

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#10
August 14, 2015 at 09:44:51
Did you run the first three security freebies given in #2 (ADW, JRT, MWB)? They are quite safe and use widely on security forums. They are particularly good at finding and fixing malware that Anti-Viruses can miss. I would be surprised if ADW doesn't find some browser related stuff bearing in mind what you have told us.

Always pop back and let us know the outcome - thanks


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#11
August 16, 2015 at 20:14:25
I run CCleaner a few times a week, have a fire wall and virus checker that are working full time, as well as a key scrambler and a few other programs that I use monthly. So far this set up seems to have spared me any problems from outside. I think I just ended up with a Micro Soft virus trojan that will go away if I send them some cash and my first born son.
I am in the process of running the remainder of the suggested software programs. If they find any issues I will post those results to this discussion.

message edited by sonoffar2


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#12
August 17, 2015 at 08:10:23
Yes, you should run them all. In particular the first two are good at unearthing browser related malware. All three are capable of finding things that Antivirus programs often miss.

Always pop back and let us know the outcome - thanks


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#13
August 17, 2015 at 09:59:05
If the pest persists - post back there are other useful (and free) utilities too that may well eradicate it...

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#14
August 18, 2015 at 17:08:09
It remains the same.
I ran all of the free programs listed in #2 plus a couple that I had previously installed. Nothing was found that was relevant to the MicroSoft popup, or any sort of "genuine" whatever. I am convinced that what I have came from MicroSoft and is simply a check to verify that the XPro operating system I use is legitimate. They say no and I say yes. It's a mute point in either case. They no longer sell "genuine" editions of XP and my computer will not run anything more recent according to Microsoft. Their solution is to purchase a new computer, from links they provide, that will run or has a pre-installed edition of one of their supported operating systems. Win 10 is the system they recommend.
If these popups (in fact there are 3 of them that run at start up) become more than I care to mess with I suppose I will have to search out a hack to eliminate them. That, in itself, is a sorry way to go, but I have found no alternative yet.
Any other ideas or suggestions out there?

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#15
August 18, 2015 at 17:10:03
I'm not sure what part of the multi-part update I would uninstall. As I recall there were 54 separate things that were downloaded and installed.

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#16
August 18, 2015 at 17:12:48
The updates all came from MicroSoft as far as I can tell. I'm more than suspicious about updates and downloads. but I allowed these thinking that if this was the final offering I better get it while it was still there.

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#17
August 18, 2015 at 17:14:06
"You may be a victim of software counterfeiting"

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#18
August 18, 2015 at 17:15:32
Yes. I have used and updated this operating system many times in the past. Never a problem until now.

message edited by sonoffar2


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#19
August 18, 2015 at 18:15:23
I can go through these logs for you.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif

message edited by Johnw


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