Slow Video Calls

Radio shack / 25-3327
September 27, 2009 at 15:59:27
Specs: Windows XP (SP3), 3.00GHz/512MB
Webcam issue, possibly Spyware...
I have upgraded my computer as much as I feel needed.
Running Win XP (sp3), 3.0 GHz CPU with 2.0GB ram.
I have run Spybot with current updates.
I have run Webroot full scan.
I run ATF Cleaner once-a-day.
I run CCleaner twice a week.
I even recently ran "Tune Up Utilities 2009", which included a full registry scan, a full check disk, and a full defrag.

According to RoadRunner's speed test, I have 13553kbps down/493kbps up.

I can stream full movies from Netflix.com

That all being said, whenever I try to do a web camera call with my brother in AZ, or my parents in FL, it is like I am using a WIN 95 PC with 56k modem.

It is soooo slooooow....It looks like a slide show...less than 1 FPS. Using USB webcam Radio Shack 25-3327.

From what I've read online, the type of webcam only determines picture quality, not connection speed.

I called RoadRunner and they think it is spyware. But my scans do not find anything. Any suggestions?

I have a Hijackthis log in case anyone wants to look at it.


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#1
September 28, 2009 at 00:36:33
beejetay, you may well have a spyware issue. Sorta doubt it, but could be. Just to be safe, I'd do a worm/trojan scan. Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed.
If it turns out that you need to use it, be sure to update prior to running and disable 'restore' (restart after cleaning) so it doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
My guess is that your problem has to do with your firewall. Suspect it's scanning each packet you send/receive and makes it slow. Unsure just what to suggest to fix it, but suspect it has to do with firewall exceptions.
HTH.
Ed in Texas.


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#2
September 28, 2009 at 07:51:11
Thanks. I will try that scan just to be safe...although I think I may have figured out the issue:

I checked my system temps and my CPU was running 89 degrees celcius with the fan at 4400rpm...OUCH!

I applied some new thermal compund to the CPU and now its down to 59 degrees celcius with fan at 2960rpm. I think that is a good temp/rpm. I'll have to wait for someone I know with a webcam to come home so I can test it.

In the meantime I will run the superantispyware program and post my results here later today..


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#3
October 2, 2009 at 21:15:39
So I ran the superantispyware and it did not find anything.

I upgraded my webcam from a generic cam to a Microsoft VX-6000. I noticed a little improvement...however, my parents in FL still get a better connection while having a webcam conversation with my brother in AZ.

They both tell me that they do not have this problem with anyone else.

I have the same quality with my Webroot AV on or off...
I only have 47 processes running and with 2GB DDR2 ram, I should be able to check email, surf the web, and have a smooth web conversation.

SOMEBODY PLEASE TELL ME WHAT TO DO!!!! (I'm at a loss here) ...thanks!


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Related Solutions

#4
October 2, 2009 at 23:13:24
beejetay, one other 'maybe' is memory. 512K should be plenty, but possible something's consuming too much and triggering buffering? There's a file called 'index.dat'. It gets read every time and can take quite a while if it’s too bloated. It's like a log file and keeps a record of every site you visit on the web. Empty, it's 32K, but it can grow HUGE. It's a protected file and can't be deleted by normal methods. CCleaner ( can get rid of it when it’s ticked (not to worry, it gets rebuilt EMPTY on the next boot.). May not be your deal at all, but won't cause any harm.
HTH.
Ed in Texas.

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