Hello, I hope there's someone here who can help. I've just purchased a brand new P4 e-machine and hooked it up to my BTOpenWorld DSL connection with an Intel AnyPoint modem. Everything on the computer is fine, apart from the Internet connection; it takes about 5 minutes to open pages such as www.bbc.co.uk/news and www.hotmail.com i.e. slower than dial-up. Initially I figured that a cable must be loose in the modem, I checked and the cables were fine, then I hooked the old PC up with the connection again. Everything was fine and the Internet connection fast again. Then I went back to the new PC, still ridiculously slow. I've been trying all kinds of things to get it to normal speed, installing Mozilla, Opera, upgrading IE etc, none of it worked; it's slow with all browsers. It's a Windows XP machine, with a free trial of McAfree. I've tested uninstalling McAfree, but this didn't help, nor did uninstalling various other programs that came with the machine. I've got all the latest drivers for the modem. There shouldn't have been any spyware, adware viruses on the PC as it was brand new and from the first moment of connecting to the Internet it has been slow. I can normally find answers on messageboards, but not this time, so I'm writing a question myself. I've been working solidly for days trying to solve this. Perhaps it is something obvious, so obvious that I overlooked it, or perhaps it's something beyond my understanding. Thanks in advance Peter

Do you have more than one browser installed on the machine and are they all equally slow? Do you have IE6 or IE7?

Thanks for your reply Sabertooth. Initially I had IE6, then I tested Mozilla, Opera and IE7; all had the same problem.

How do you have the modem physically connected to your computer? Ethernet or USB? Life is more painless for those who are brainless.

Thanks Jennifer SUMN, it's connected via USB

Try this. Goto control panel>network connections and right click on your internet connection>goto properties>highlight internet protocol TCP/IP and go to properties. IP and DNS should be automatic but for DNS you could try putting in your ISP's DNS server addresses. Go to "advanced" and because your old computer works fine compare what you have in these areas with what was in your old computer. It may not help but it's worth a shot.

Thanks for that dfor50, I've tried what you said and I'm still having the same problem. I phoned IT Support today, they tried loads of things for over an hour, but without any success. They said it's possible that the USB 1.1 modem is having problems with the USB 2.0 PC. Do you, or does anyone else know a way around this other than buying a USB 2.0 modem?