shut down and hang problems

September 8, 2010 at 03:41:00
Specs: Windows XP
Hi ,
All of a sudden everything was slow on my laptop Toshiba L20, WINDOWS XP HOME sp3. Every window I try to close hangs and I get the error ``this program is not responding , end now``. The internet connection icon disappears and occasionally reappears. When I open up power options and click on a tab it freezes and I cannot end the program from task manager or any other way , the only way to turn it off is by shutting down the laptop with the power button. Also when I try to shut down the laptop via Turn off from the start menu I do not get the display screen with the options Turn off, Restart , hibernate , it just hangs with a blue screen and does not turn off, the only way I can turn it off is by holding down the power button for a few seconds. Sometimes when I install a program which needs a reboot after the completion of installation , I get `this program is not responding``power options``, run dll , etc, and it just hangs there until I close it with the power button.Also in task manager it shows cpu usage 15 % or a certain figure while system idle shows98% or 99% basically it is disproportionate.
It functions normally in safe mode , I get the screen with the options restart , turn off , hibernate etc . Power options also opens up and does not hang when I click one of the tabs only it gives lesser options than in normal mode.
I have tried removing all antivirus , firewalls etc , I have formatted and reloaded windows , but the same problems persist.
Anyone please shed some light as to what it could be hardware or software?

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September 9, 2010 at 01:16:18
... you could have a look in "Event Viewer"

... Right click on My Computer and click on Manage. click Event Viewer

... in the right pane double click "system" (error records)

... look for (shutdown) time or perhaps red marker

... double click the event to display the description

... aswell as "system" try the other logs you may find Shutdown Performance Monitoring entries

... alternatively download (freeware) SuperFast Shutdown I use it all the time (years) without problems!

... (right click) shutdown.exe option "pin to start menu"



... Posting is provided "AS IS" with no warranties

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September 10, 2010 at 06:34:34
Hi Mavis, Thank you for your help, after days of going batty and trying various combinations i found out it was to do with the battery , when i removed the battery everything went back to normal , perhaps the battery was shorting something or i dont know what it did . Problem solved thank you
love , light and laughter

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