Setup cannot find a CD-ROM drive

Dell Dimension 8400
March 20, 2006 at 19:06:13
Specs: Windows XP Professional S, Pentium 4; 1 gig RAM
I have a Dell Dimension 8400 PC and ran into a problem:

After a year of heavy internet use, my computer is
loaded with garbage that I cannot clean, so I want to
reinstall the drivers and start with a fresh, new

I put the Dell supplied Windows XP Reinstallation CD
into one of the CD drives and went through a few
steps. I then came to a roadblock and got a blue
screen that had all of the following print:

Windows XP Professional Setup

Setup cannot find a CD-ROM drive

Make sure your CD-ROM drive is on and properly
connected to your computer. If it is a SCSI CD-ROM
drive, make sure SCSI devices are properly terminated.
See your computer or SCSI adapter documentation for
more information.

Setup cannot continue. To quit setup, press F3.


Both of my internal CD-ROM drives function perfectly, so I am puzzled. What must I do to overcome this obstacle and reinstall Windows XP?

Thank you very much.


See More: Setup cannot find a CD-ROM drive

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March 20, 2006 at 19:25:56

Have you tried "system and configuration utilities" at the above site?

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March 20, 2006 at 19:40:05
Please excuse my ignorance. I went to that URL you mentioned and looked at the 2 entries under "System and Configuration Utilities". What do I then do?

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March 20, 2006 at 19:54:05
The utilities are supposed to make bootable floppy disks you boot with to setup or test your computer.

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Related Solutions

March 20, 2006 at 19:59:22
Try the dell asset utility at...

"system and configuration utilities".

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March 21, 2006 at 09:45:06
This is silly because how can it boot from the cd drive if it can`t find a cd drive???

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March 21, 2006 at 13:28:58
Okay, next dumb question: I downloaded the Dell Asset Utility onto a floppy disc. Now what do I do?

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March 21, 2006 at 19:13:54
Floppy Disk Boot to Disk for R109071.exe


1. Click Download Now, to download the file.
2. When the File Download window appears, click Save (Windows XP users will click Save) this program to disk and click OK. The Save In:
window appears.
3. From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
4. If the Download Complete window appears, click Close. The file
icon appears on your desktop.

Hard Drive Floppy Disk Creation

1. Get 1 blank, formatted floppy disks.
2. Double-click the new icon (it looks like a floppy diskette) on
the desktop. The Self-Extractor window appears.
3. Click Setup. An black MS-DOS window appears with a message
indicating that you need 1 floppy diskettes.
4. Press the [ENTER] key.
A message appears prompting you to insert a blank floppy diskette.
5. Insert a floppy disk into the floppy disk drive.
6. Press the [ENTER] key. A message appears indicating that all
data on the disk will be erased.
7. Press the [y] key and then press the [ENTER] key.
The files are copied to the floppy diskette. If the procedure requires
more than one diskette, repeat steps 5 – 7 until you reach the end of the diskette set.
8. After all the files have been copied to the last floppy disk,
press the [ENTER] key and the MS-DOS window closes.


1. Insert the first (or the only) disk of the set into the Floppy
2. Click Start, click Shutdown, click Restart, and then click OK.
Windows XP Users need only click restart.
3. Follow the on-screen instructions.

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