screen goes black before starting windows

October 21, 2013 at 09:24:35
Specs: Windows 7
when I turn on laptop it starts loading when it gets to loading windows screen goes black and nothing happens

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#1
October 21, 2013 at 09:48:55
See if it will boot into Safe Mode, tap the F8 key at startup then select it from the menu.

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#2
October 21, 2013 at 10:14:26
Hi nannasmith,

Please unplug all external peripherals and power cable. Press and hold power button for 20 seconds. Connect the power cable, keyboard and mouse(For Desktops only). Turn on the system.

Let us know if you still get the black screen.

Thanks & Regards
Manshu S
#iworkfordell


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