Solved screen freeze,wont start up.

March 2, 2014 at 00:32:59
Specs: Windows XP
When switched on the screen freezes at dell logo,main unit appears to be working,dongle ok,just wont go any further.

message edited by BIRDMAN

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March 2, 2014 at 03:37:53
Try running repair install:

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March 2, 2014 at 06:40:45
✔ Best Answer
It doesn't appear that it's even getting to the point where Windows starts to load so I doubt a repair install is gonna work. What do you mean by "dongle ok"? Try disconnecting all external devices except for the mouse, keyboard & monitor. If that doesn't help, try temporarily disconnecting the HDD & see if the system will boot beyond the Dell screen. If it does, it could be the HDD is bad.

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March 2, 2014 at 23:12:38
How long do you let it sit that way before shutting it off? You might give it at least a minute or so and see if an error comes up.

Can you get into cmos/bios setup?

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Related Solutions

March 3, 2014 at 15:05:25
Yeah, dongle can mean any small thing which you plug into a USB socket.

Always pop back and let us know the outcome - thanks

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March 3, 2014 at 23:22:40
Hi there,
Thank you for your help,the machine seems to have corrected itself,since
the shutdown I have used it about 20 times and had no problem.I do have a couple
of more questions (please answer in laymans terms).
1) Is it prudent to download latest Driver Updates,and does it cost?
2)My speakers have failed(they are switched on but no sound.
Many thanks.

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March 4, 2014 at 01:45:04
1) Generally you don't need to update drivers as long as your hardware is working OK. However occasionally a manufacturer may recommend an update if a bug is found in the current version. Some sites might charge for drivers but just avoid those. Any drivers you need for the PC you list here will be on the Dell support page for your model.

2) There a few things you can check. First go to device manager--right click on 'my computer'-properties-hardware-device manager--and see if any yellow marks show there, especially associated with the audio. If a problem shows there you may need to reinstall the drivers.

If no problems show there go to 'sound and audio devices' in control panel. On the volume tab make sure the volume is not muted and you can check that the speaker volume is not too low. On the audio tab make sure the sound playback device is your sound card or audio adapter.

Last (or maybe it should have been first) try to check the speakers on another computer or playback device to make sure they actually are good. Also most speaker wires are thin and can easily break inside the insulation if they get twisted around too much. So check that they're in good condition.

message edited by DAVEINCAPS

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March 5, 2014 at 00:04:31
Thank you Daveincaps,you obviously know your stuff.I will get on with that and let you
know thw outcome.

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