I recently purchased a new computer and installed windows xp on it brand new. I have owned this copy of XP for about a year and have used it other times.
I have an HP Scanjet 6300c flat bed scanner that just will not work. I have downloaded and installed a file named sj675. I got a dialogue box that says the windows logo, something. (I didn't write it down). Any time I try to run the scanner, it gives me an error message, "the scanner could not be initialized, (scanner is not found)".I was on the HP website and the website suggested an update called sj674. When I run that, it gives me an error that the update is incomplete.
I would really appreciate any suggestions to get my flatbed scanner working on my new computer on Windows XP.
Thank you.
Just Uninstall all drivers for the scanner and then go to Windows Update and select custom installation. Select all in the "drivers" section.
I hope you come back and make a follow up post to let us know if that worked. I also have the very same brand and model scanner and mine won't work either. Before I mess around with the scanner I have to install ms Office. My free trial is running out very soon. I just got dsl also, so I have been really busy and hadn't taken the time to make my own post. These darn XP's anyway!
I'm not ignorant, I just need more learning!
I have found this article at Microsoft on this scanner, I beleive, but I can't understand this.
SYMPTOMS
When you install a scanner other than the Hewlett-Packard (HP) 6300 Series universal serial bus (USB)/small computer system interface (SCSI) scanner on a 64-bit Windows XP-based computer, the installation program is unable to locate any drivers and you are prompted for a driver disk.
Here is the link.http://support.microsoft.com/kb/q276027/
I don't even know if I have a 64-bit Windows XP-based computer?
If you have found the answer, please let me know.
Thanks
I'm not ignorant, I just need more learning!
