scanner not working in win xp

January 23, 2005 at 16:57:21
Specs: Win XP, pentium 2.8 512

I recently purchased a new computer and installed windows xp on it brand new. I have owned this copy of XP for about a year and have used it other times.
I have an HP Scanjet 6300c flat bed scanner that just will not work. I have downloaded and installed a file named sj675. I got a dialogue box that says the windows logo, something. (I didn't write it down). Any time I try to run the scanner, it gives me an error message, "the scanner could not be initialized, (scanner is not found)".

I was on the HP website and the website suggested an update called sj674. When I run that, it gives me an error that the update is incomplete.

I would really appreciate any suggestions to get my flatbed scanner working on my new computer on Windows XP.

Thank you.


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#1
January 23, 2005 at 17:07:38

Just Uninstall all drivers for the scanner and then go to Windows Update and select custom installation. Select all in the "drivers" section.

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#2
January 23, 2005 at 20:34:37

I hope you come back and make a follow up post to let us know if that worked. I also have the very same brand and model scanner and mine won't work either.

Before I mess around with the scanner I have to install ms Office. My free trial is running out very soon. I just got dsl also, so I have been really busy and hadn't taken the time to make my own post. These darn XP's anyway!

I'm not ignorant, I just need more learning!


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#3
February 1, 2005 at 11:24:41

I have found this article at Microsoft on this scanner, I beleive, but I can't understand this.


SYMPTOMS
When you install a scanner other than the Hewlett-Packard (HP) 6300 Series universal serial bus (USB)/small computer system interface (SCSI) scanner on a 64-bit Windows XP-based computer, the installation program is unable to locate any drivers and you are prompted for a driver disk.
Here is the link.

http://support.microsoft.com/kb/q276027/

I don't even know if I have a 64-bit Windows XP-based computer?

If you have found the answer, please let me know.

Thanks

I'm not ignorant, I just need more learning!


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