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scanner not found

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Name: billy
Date: April 26, 2002 at 16:15:00 Pacific
Comment:

after full install to xp pro my computer cant find my scanner..is it a driver problem it does not even detect new hardware it worked perfect in windows me .my system is nearly new pentium 4 1.3
256mb,60gh hdd, gforse 2 mx400.it has not been taken out of the usb port it was in before.i got a driver from the manufactors website but still no go ..this error message appears when i try to use it..

SCAN MANAGER

scanner is not found please check the following
1 power adapter is plugged in the scanner connector
2 usb cable is properly connected with the scanner and pc
3 usb setting is enable in bios

also in problem devices this message appears

usb scanner usb\vid-0461&pid-0347\5&27448 the drives for this device are not installed

by the way my scanner is a primascan colorado 2600u flatbed fu66ie

can i put in the old driver from the windows me i had
any help would be very welcome
thanks in advance



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Response Number 1
Name: Dave
Date: April 26, 2002 at 17:08:45 Pacific
Reply:

Go to your scanner manufacturer's website and try a windows 2000 scanner driver. I had the same problem after upgrading to XP. No action on the USB port until a Win 2000 driver was downloaded for my X83 Lexmark. Sometimes XP drivers won't work with the XP operating system. I hope this helps you. Good luck !


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Response Number 2
Name: billy
Date: April 26, 2002 at 17:46:56 Pacific
Reply:

Do i uninstall the drivers ive already put in. why does the computer not detect new hardware. Or does it need the drivers for that


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Response Number 3
Name: Dave
Date: April 26, 2002 at 20:20:43 Pacific
Reply:

Yes, uninstall all drivers and programs for your scanner and then install the windows 2000 driver {if available)and try it to see if it works. My printer/scanner/copier first had a XP driver installed by Lexmark tech guys over the phone and after an hour and a half the Lexmark tech guy still couldn't get it working . They gave up. I later saw the Windows 2000 driver fix on the Microsoft XP newsgroup web site, tried it, and it worked.


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