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Scanner Could Not Be Initialized
Name: Clowell Date: January 19, 2003 at 05:18:56 Pacific OS: Windows XP CPU/Ram: 397 Mhz
Comment:
Have HP ScanJet 5370C scanner. After installing HP PrecisionScan Pro 2.52 software from CD, get a message, "Sorry, scanner could not be initialized. (Scanner Not Found)"
Should receive message NEW HARDWARE FOUND but I receive a message "A problem occurred during the installation. Your scanner may not work." AND IT DOESN'T.
Gateway Model G6-400 Processor 397 Mhz Physical Memory 256 MB OS Windows XP Home Edition SP1
Name: trophman Date: January 19, 2003 at 05:29:09 Pacific
Reply:
xp drivers?? that model scanner is not compatible with xp. i had to rescue a customer saturday who tried to install that model. he just went and bought a new usb scanner.
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Response Number 2
Name: salgolf Date: January 19, 2003 at 06:09:36 Pacific
HP doesn't suggest there that this scanner is not compatible with XP. I had to do a similiar download for my Scanjet 932c which is at least 2 plus years old. Scanners are tricky but you should eventually get your computer to find it. You may have to download the Precision Scan update as well, which is also on this site.
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