|I'm coming to Computing.net as last resort because of how helpful it's been to me in the past.|
I have a major issue that needs some expert advice please.
My work laptop is a DELL Latitude D830 running XP and following a company inititive last year, the PointSec encryption package was rolled out to all PC's.
My problem began after I ran the MSCONFIG utility and checked the /SAFEMODE option within the BOOT.INI tab. I did this to permanently remove the registry entries for a particular program using Add Remove Programs in safemode.
I rebooted the machine following this and to my disbelief, the PC won't would not accept my login in safemode and has now hung.
Following numerous reboots, #1: the machine isn't going back to windows (to enable me to undo the BOOT.INI modification) and #2: isn't allowing me to login into it and allow safemode to continue booting.
At work, I've spoken to many field crews and it seems the issue has never before been encountered and a full restore is eminent.
The only other option, is that I wait for an international field crew to issue me with a CD to be run and effectively unintall PointSec (effectively decryting the data on the hard disc). We will then take the physical drive out of the laptop and transfer the data to a external backup drive. Follwoing this, the PC will have to be rebuilt.
My back is to the wall at the moment and data loss is not an option... if anyone can help, i'd be very greatful.