right mouse click freezes computer

March 14, 2010 at 12:54:22
Specs: Windows XP

When I right mouse click on any file or folder on my
desktop, the computer locks up and I am forced to do
a hard restart. I found mention of KB908531 and the
recommendation to uninstall that program - however I
don't find that in my add/remove programs or running
in the task manager. Same for Vercisid.exe which is
also mentioned in relation to this problem.

See More: right mouse click freezes computer

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#1
March 14, 2010 at 14:56:43

I doubt this 4 year old patch is your problem, but lets check it anyway.

Did you make sure SHOW UPDATES is ticked?
It is at the top of the add/remove programs page.

Always copy & paste to prevent typo's. I think you meant verclsid.exe
http://www.updatexp.com/kb908531.html


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#2
March 14, 2010 at 16:03:11

You are correct - I meant verclsid.exe and I've checked for that in task manager and it's not running. Also, I don't find KB908531 security update in add/remove programs. (show updates is checked) Any other thoughts as to what might be causing my computer to freeze anytime I right mouse click on any file or program.

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#3
March 14, 2010 at 16:18:13

There are many causes for freezing, lets start with the basics & do this first.

ATF Cleaner
http://www.softpedia.com/get/Securi...
http://www.atribune.org/
http://www.atribune.org/index.php?o...
Forum
http://www.atribune.org/forums/
This program is for Windows 98/ME/2K/XP and Vista!
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
This will remove all files from the items that are checked so if you have some cookies you'd like to save, please move them to a different directory first.
Notes for Windows Vista users:
On Windows Vista that "Windows Temp" is disabled, to empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator"


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Related Solutions

#4
March 14, 2010 at 16:34:29

jjwilsonkavyo, Take your time and follow the instructions under "Method 2 - Using ShellExView to determine the Context-menu causing the problem" at the link below.

Right-click is slow or weird behavior caused by context menu handlers.

http://windowsxp.mvps.org/slowright...

Tufenuf


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#5
March 14, 2010 at 17:02:03

Forgot to mention, after using ATF Cleaner, reboot & try your right click again.

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#6
March 14, 2010 at 18:26:26

Got to go out, after running ATF run Chkdsk.

How to Use Chkdsk in Windows XP
http://vlaurie.com/computers2/Artic...
http://en.wikipedia.org/wiki/Chkdsk
http://en.wikipedia.org/wiki/CHKDSK


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#7
March 14, 2010 at 20:55:45

I want to thank you for your help. I had all but given up on this
problem. The final solution was to download ShellExView and
follow the instructions in Method 2 as suggested. Strangely
enough, I did not wind up disabling any files permanently.
However, after disabling and enabling the files I can now right
mouse click on all the files on my desktop. Thank you so much
for all your help and suggestions.

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#8
March 14, 2010 at 22:55:10

Nice work Tufenuf.

jjwilsonkavyo something caused the problem, you may already know. You probably will need to do some extra research.
Here is a start.

Mark Suspicious Shell Extensions
http://www.nirsoft.net/utils/shexvi...
Most shell extensions use standard file extensions (.dll, .ocx or .cpl) as well as they usually don't turn on their system attribues (read-only/hidden/system). If ShellExView detect shell extension with unusual file extension or with unusual attribute (e.g: shell extension dll that is marked as hidden in the file system), it'll be marked in red color. It's recommended to deeply check these unusual shell extensions to insure that they are not unwanted malicious programs that penetrated into your system.


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#9
March 14, 2010 at 23:42:33

Thanks - you are right. I think I found the file that was the
problem - things seem pretty stable so far.

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