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Restore Point UI utilities fail

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Name: Iluvatar
Date: January 7, 2008 at 01:15:06 Pacific
OS: WinXP Pro
CPU/Ram: 2.4G Pentium, 1.5G RAM
Product: OEM
Comment:

I've had some problems, after a power failure, during a software installation on XP Pro.

The result is that both "Help and Support" and "Restore Point UI" utilities do not open. (The former runs with a blank screen, the latter does run at all.)
Thankfully, I created a restore point (and I presume that this backs up the registry too) but NOW I cannot go back to restore to that restore point.

How can I get my "Help and Support" and "Restore Point UI" utilities working again?

I did an sfc check and all seems OK.

Any help would be REALLY appreciated :-(




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Response Number 1
Name: Carl A
Date: January 7, 2008 at 01:32:11 Pacific
Reply:

The fault is not clear, reinstalling xp would fix it.


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Response Number 2
Name: Bryco
Date: January 7, 2008 at 03:27:45 Pacific
Reply:

Might want to try #235 at
http://www.kellys-korner-xp.com/xp_... to restore Help and Support.

Bryan


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Response Number 3
Name: Iluvatar
Date: January 7, 2008 at 03:33:07 Pacific
Reply:

Follow up comment:

I'd rather avoid that, if possible.

This wasn't an installation OF XP pro, but occurred whilst installing an application.


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Response Number 4
Name: OtheHill
Date: January 7, 2008 at 07:31:24 Pacific
Reply:

Still best to reinstall the OS. If you had an image of the partition it would be a simple fix.

A power failure that is usually accompanied by a power surge. That is what messed up the data. No telling what else is corrupted. The drive could possibly have problems too.

I would suggest backing up personal data and starting over. You might want to run a drive fitness test on the HDrive.


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Response Number 5
Name: per
Date: January 7, 2008 at 15:59:12 Pacific
Reply:

Sytem repair.
http://www.google.com/search?hl=en&...


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Response Number 6
Name: Iluvatar
Date: January 7, 2008 at 21:54:50 Pacific
Reply:

It seems I will have to do a "repair install" after all.

Can someone point me to the places where I can get information on the backup and recovery steps to do before and after the process?

I do know how to do a repair install; I just mean the stuff you have to do to so as NOT to have to re-install all one's apps and config settings!

Thanks in Advance


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