Computing.Net > Forums > Windows XP > Restarts in middle of boot-up

Restarts in middle of boot-up

Reply to Message Icon

Original Message
Name: Jugdish
Date: October 11, 2004 at 00:50:02 Pacific
Subject: Restarts in middle of boot-up
OS: Windows XP SP2
CPU/Ram: AMD AthlonXP 1800+ / 512M
Comment:

My computer has just developed an annoying little quirk: it spontaneously restarts in the middle of Windows start-up. I have Windows XP Pro SP2, and every time it gets to the part of booting up where the little gray bars fill up across the bottom of the screen (right before the Windows logo is displayed on a black background), it will all of a sudden just restart and go back to the BIOS screen. So basically, it can never get past this point, and fails to give me any sort of message or information as to what exactly the problem is.

Here's a little video in case it's not clear what part of boot-up I'm talking about.

Even stranger is how the problem started: I was just doing typical everyday work on the computer when everything froze, the mouse cursor disappeared, and it would not respond to any input. I had to do a hard restart, and that's when the boot-up problem began.

This is not the first time this boot-up restarting thing has happened either. The first time I experienced it was a week ago and I ended up doing a clean re-install of Windows to fix it. But apparently that wasn't good enough, because it has resurfaced. So rather than re-install Windows again, I'd like to find out once and for all what the cause is.

Here is what I've already done to try to troubleshoot this:

1. I tried to start up using "Last Known Good Configuration", but this didn't fix anything.

2. I tried to start up in Safe Mode, but again, the same problem.

3. I tried to enable Boot Logging so I could see at what point exactly the problem was happening, but it never seems to produce the boot log file...or at least I can't ever find it. After enabling Boot Logging, and the boot-up fails, I enter the Recovery Console and try to find the "C:\WINDOWS\Ntbtlog.txt" file, but it is never there.

4. Next I started to remove pieces of hardware from my system one-by-one, trying to boot up after each one to see if it fixed anything. Now the only things plugged into my motherboard are my video card and one hard drive. Still, same problem.

5. Then I decided to get drastic and starting disabling start-up Services using the Recovery Console. I wrote down all the services marked as "SERVICE_BOOT_START", meaning they get loaded during the boot phase. I disabled them one at a time and discovered that the problem was still happening when all of them were disabled, except for the "ATAPI" service. The catch there is that when I disabled "ATAPI" I got a Stop message during boot-up that said it could not continue because it couldn't find the "C:\WINDOWS\System32\Drivers\Ntfs.sys" file. So I can't say whether or not the "ATAPI" service is the one at fault for this spontaneous restarting business, because I have no way of checking for a successful boot-up when it is disabled.

Anyway, I've pretty much reached the end of my rope now, and I'm getting sick of re-installing Windows XP to fix this problem every time, since the true cause is something deeper than that. Any suggestions?

Here are my system specs (keep in mind only the video card and Maxtor 5T06H6 are hooked up at this point):
OS: Windows XP Pro SP2
Motherboard: ABIT KG7-RAID
CPU: AMD AthlonXP 1800+ (not overclocked)
Memory: 2x256MB Crucial CT3272Y265
Video Card: Sapphire ATI Radeon 9550SE
Sound Card: Creative Labs SoundBlaster Audigy Platinum
Network Cards: 3Com 3C905CX-TXM, D-Link DWL-520+
Hard Drives: Maxtor 5T06H6, Maxtor 6Y120P0, Maxtor 6Y200P0
CD Drives: Toshiba SD-M1502, Ricoh RW7200A

Thanks for reading all this


Report Offensive Message For Removal

Response Number 1
Name: Andy11
Date: October 11, 2004 at 02:12:06 Pacific
Subject: Restarts in middle of boot-up
Reply: (edit)

Maybe you have damaged sectors on your hard drive? Try doing a chkdsk /r from the Recovery Console.

Also - download Maxtor PowerBlast from:

http://www.maxtor.com/en/support/downloads/powermax.htm

-Andrew


Report Offensive Follow Up For Removal

Response Number 2
Name: Jeffrey
Date: October 11, 2004 at 07:02:33 Pacific
Subject: Restarts in middle of boot-up
Reply: (edit)

Try to delete you partion from your hard drive. If you can start it up correctly and have a boot disk put the boot disk in before you turn it on. When you turn it on press the #1 or the one that says start with cd-rom help, the type in A:>fdisk, go to delete partion. Its really common sense after you get there delete the partion then make a new one set it active then just put xp or what ever back on. I should work i've done it all the time.

Jeffrey kirk


Report Offensive Follow Up For Removal

Response Number 3
Name: Jugdish
Date: October 12, 2004 at 13:15:47 Pacific
Subject: Restarts in middle of boot-up
Reply: (edit)

Update:

Ok, I have tried out all the things people have suggested so far: I swapped memory modules, did a memory tester (both MemTest86 and Windows Memory Diagnostic), checked my hard drive using both "chkdsk /r" and Maxtor PowerMax Diagnostics, cleared all my CMOS settings back to fail-safe defaults, and tried replacing my viaide.sys driver with the lastest version. Unfortunately, none of these things fixed the problem. As a side note, yes, it does let me boot up with a boot floppy, a boot CD, and the XP Recovery Console.

Now here's something new that I've discovered: I was trying to focus on booting up in Safe Mode, since Safe Mode is kind enough to actually print out the names of the drivers as it loads them. First, I disabled the "atapi.sys" driver because I knew that would cause a Stop Message, and I wanted to see which drivers got loaded before that Stop Message. Here is exactly what Safe Mode printed to the screen:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\hal.dll
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\KDCOM.DLL
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\BOOTVID.DLL
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\config\system
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_1252.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_437.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\l_intl.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\FONTS\vgaoem.fon
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\AppPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\ACPI.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\pci.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\isapnp.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\ohci1394.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\1394BUS.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\WMILIB.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\viaide.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\PCIIDEX.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\MountMgr.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\ftdisk.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\dmload.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\PartMgr.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\VolSnap.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\hpt3xx.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\SCSIPORT.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\disk.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\CLASSPNP.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\fltMgr.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\hptpro.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\KSecDD.sys
<Stop Message happens right here>

Then, I re-enabled "atapi.sys" so I could see how much farther it could get in loading the drivers, and for some reason it got less far. This is what happened:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\hal.dll
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\KDCOM.DLL
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\BOOTVID.DLL
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\config\system
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_1252.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_437.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\l_intl.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\FONTS\vgaoem.fon
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\AppPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\ACPI.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\pci.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\isapnp.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\ohci1394.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\1394BUS.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\WMILIB.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\viaide.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\PCIIDEX.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\MountMgr.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\ftdisk.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\dmload.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\PartMgr.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\Drivers\VolSnap.sys
<Restart happens right here!!>

So, as you can see, when atapi.sys is enabled, the restart happens right at the point where hpt3xx.sys would get loaded, yet if atapi.sys is disabled it can successfully get through hpt3xx.sys. Does that make any sense to anybody?? Because I am at a total loss here, folks.

Your thoughts?


Report Offensive Follow Up For Removal

Response Number 4
Name: Andy11
Date: October 16, 2004 at 04:09:30 Pacific
Subject: Restarts in middle of boot-up
Reply: (edit)

Pop the XP CD in and do a repair install of XP. You'll lose all updates, but your data and settings should be intact.

-Andrew


Report Offensive Follow Up For Removal

Response Number 5
Name: DanieljCooper
Date: October 18, 2004 at 08:46:23 Pacific
Subject: Restarts in middle of boot-up
Reply: (edit)

HI
#mine keeps coming up with so radom thing and i think its what people are oing on about
'windows could not start becouse the following file is missing or currupt:
<Windows root>\system32\ntosknl.exe'
it then say that you have to re-instal a copy.
where can u get it from
can anyone help me please???????


Report Offensive Follow Up For Removal


Response Number 6
Name: fishboy11
Date: October 24, 2004 at 03:23:08 Pacific
Subject: Restarts in middle of boot-up
Reply: (edit)

Dude you really should have listened to the guy that said delete you partition and make a new one, then reformat then install windows, thats the one thing you didn't list as trying yet, i was having a similar problem but it happened during windows install, i reformatted several times didn't help even used different versions of xp and it didn't help, then i tried deleting my partitions and it worked flawlessly, i bet you have the exact same prob, my first thoughts were i had bad ram or my cpu was overheating but i was wrong, i've learned to always use a fresh partition now with a fresh install of windows. Altough one thing i was able to do before making a new partition was install windows ME succesfully, i believe its because it uses fat32, i bet you would be able to install it as well, but i am also willing to bet money that deleting and making a frsh partition will fix your problems.

P.S. when i had the prob i first used partition magic 7 to make the new partition and winxp didn't like it so use fdisk instead.


Report Offensive Follow Up For Removal






Use following form to reply to current message:

   Name: From My Computing.Net Settings
 E-Mail: From My Computing.Net Settings

Subject: Restarts in middle of boot-up

Comments:

 


  Homepage URL (*): 
Homepage Title (*): 
         Image URL: 
 
Data Recovery Software