Replacing Wireless Keyboard and mou

February 21, 2009 at 12:44:27
Specs: Windows XP
I recently purchased a new wirelss Microsoft keyboad to replace my old one. They are both are the same keyboard. I just needed a new one because I do MT work and I have literally wore out my keys. But, the new keyboard and mouse will not work. I have Windows XP. I even tried installing the software with the CD that came with it and still no luck. Sure need help.

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#1
February 21, 2009 at 13:11:24
Did you recycle the sending unit or install everything new? There are more than one frequency used so that could be the issue. Best to remove the hardware from within Device Manager and then reboot.

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#2
February 21, 2009 at 13:23:07
I am not sure what you mean by recycling the sending unit. I just unplugged my old keypboard and plugged in my new one and it did not work.

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#3
February 21, 2009 at 13:50:29
Usually a wireless keyboard & mouse combo comes with a third component called receiving/sending unit. Did you also replaced this unit?

i_Xp/VistaUser


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Related Solutions

#4
February 21, 2009 at 14:17:51
Yes it cam with a new device with the USB port to plug into my computer

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#5
February 21, 2009 at 14:58:40
Does the mouse light up? There may be a button on the bottom of the keyboard that you need to push to synchronize the units. Also could be an on/off switch on the KB.

Is the sending unit plugged into the AC?


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#6
February 21, 2009 at 15:20:58
There is no button on the keyboard or mouse to turn on/off. There is a small button on the bottom of the keyboard that says connect channel. Yes, the light is on for the mouse also. Just the computer is not recognizing the keyboard or mouse.

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#7
February 21, 2009 at 16:12:15
Go to Device Manager and see if the devices are properly identified there. If not then do as I advised in #1.

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