Remote Desktop Connection problem

March 31, 2011 at 05:49:19
Specs: Windows XP

I have used Windows Remote Desktop Connection in the past and it has worked very well for me. I tried it last week while traveling and got messages saying that they couldn't connect to the remote computer and they couldn't find the remote computer. The only thing that is different from when I could connect is I purchased new 2011 Norton Internet Security software, which was an upgrade from the previous Norton Internet Security I had on my system. Any idea on what I have to do to get RDC to work? Please keep it as simple as possible.

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March 31, 2011 at 06:07:22
You may have to configure the new software to allow the incoming Remote Desktop connection. I'm not familiar with NIS, so I can't say for sure.

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March 31, 2011 at 07:47:48
Thanks Jennifer. I did configure the NIS Smart Firewall to allow port 3389 and 3489 but it still doesn't work. I have my Windows firewall turned off.

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March 31, 2011 at 07:50:13
As a back-up, I have downloaded TeamViewer software and it works very well. Does anybody have any experience or comments about that software? It is highly rated by PC Magazine and CNET.

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March 31, 2011 at 13:44:31
Norton may be application specific and not just port secure. Open the application in Norton.

Also it is easy if one side has upnp enabled. Norton may have disabled it. Or your router/other side may be disable. Otherwise you need to nat.

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