suatcini The OP indicated they moved the PS/2 connectors around in an effort to get them working. I understand the current status. However, a word to the wise could save a burned out PS/2 port. Additionally, the OP indicated the PS/2 keyboard isn't the usual keyboard in use. Of course USB IS hot swapable, unlike PS/2.

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Sorry, the MB is a gigabyte nvidia 6100 based board. Pat

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I did not try to erase the CMOS. The PC is and was working well, including the USB ports. I have never used the PS2 ports for either the mouse or the keyboard except now and for the original install. The bluetooth module is a USB dongle. I am able to get the keyboard and mouse to install and XP confirms the install. They just don't work. I can even type the key in on the keyboard and hit enter. That works too. It just doesn't work when I try to type in Word, Firefox, etc. The bluetooth stopped working seemingly randomly. I changed the batteries and all that, to no avail. I unplugged and plugged the dongle in and out at various points. I guess if I could find a way to completely uninstall bluetooth and then reinstall it, it might work. Maybe a driver got corrupted by some software or something? I haven't flashed the bios in quite awhile. As for power outages, I can't recall any. I did replace the PSU about 6 months ago due to a failure. It has worked fine since them. Again, other than the bluetooth I cannot find anything else wrong except now my PS2 keyboard won't work. I am using a wireless USB mouse (not bluetooth) and a plugin USB keyboard for the time being. Both work perfectly. I think I answered all your questions, if not please reply. I am truly greatful for all of your input and look forward to any and all suggestions. Thanks, Pat

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So, did you connect the PS/2 hardware while the computer was under power or not?

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I first did it not under power and then tried it under power as well. It didn't work either way. I also tried to search for it using XP's search for hardware. It didn't find it there either. Thanks, Pat

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Remove the USB bluetooth dongle and reboot. The fact that the keyboard is working when in Windows but not when browsing indicates some type of conflict. How are you connecting to the internet?

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I have tried the USB dongle removal and rebooting to no avail. I am actually thinking of trying to uninstall and reinstall the microsoft intellitype software used for the desktop elite that I have. I use roadrunner. That PC is connected via wire to a router. Thanks, Pat

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The keyboard software would not have any effect on how the keyboard responds before Windows starts. To return to the top, when using the PS/2 keyboard does it work correctly when you are in Windows? What about online? Is the USB keyboard a wired model connected directly to a USB port? When attempting to enter the BIOS what keystroke are you using? What is the model of your motherboard?

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The PS/2 keyboard doesn't work at all. The bluetooth one allows me to enter the passkey, then it doesn't work. The USB keyboard works in windows and in applications, it just won't let me get into bios. Yes my USB keyboard is a wired model. My MB is a gigabyte. It uses Delete to enter bios per the gigabyte screen on boot and their support website, when I hit that key on the PS/2 keyboard nothing happens. It doesn't even beep. I'd think the keyboard is bad, but it works on another PC. Could the PS/2 port be bad or inactive? Thanks, Pat

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"I'd think the keyboard is bad, but it works on another PC. Could the PS/2 port be bad or inactive"? If the PS/2 keyboard works on a different PC and doesn't work on that on, even in Windows then the PS/2 port is suspect. Seems to me that you have a major defect on your hands. You could try clearing the CMOS but be aware that will set the boot order and date/time back to defaults. If it doesn't solve the PS/2 issue you will have bigger problems with incorrect settings and no way to reset them. Have you tried using F keys during the start up screens. F8 may be used to select boot choices. Try that to determine if it is just the delete key. There is no way to disable a PS/2 port, to my knowledge. You may have damaged the port by hot swapping.

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Although I still can't figure out why the PS/2 keyboard won't work, I did figure out the bluetooth problem with some more googling. I took a look around on the bluetooth devices menu. I clicked on services and noted that the driver box was not checked. When I checked it and hit apply, I got a service access error. I searched google for that and found a posting! It said to changes the services access to local system account under the logon section. I did that, stopped the service, restarted the service and everything started working again! I wanted to post the solution in case someone else has the same problem. I believe it must have been a windows update that screwed it up, but I can't be sure which one. You all have helped me so much in the past and I hope this may help someone else out for a change! Thanks so much, Pat

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"As for power outages, I can't recall any. I did replace the PSU about 6 months ago due to a failure. It has worked fine since them." That, or something connected to that event, could be why your keyboard PS/2 port doesn't work. I have never seen a setting in a bios that can turn off a PS/2 keyboard from being used, though there is often one for a PS/2 mouse. Plugging in a PS/2 connection while the computer is running is certainly not wise, but it is rare for the PS/2 circuits to get damaged from doing that alone. As I already pointed out, almost always, the PS/2 device will not work until after you reboot if you do that anyway, even if the port and the PS/2 device are fine. You have not said whether a PS/2 mouse works. If it doesn't your PS/2 circuits of all sorts are probably damaged. It could very well have been a power spike or surge or a lightning strike that caused the PS to fail, and that could certainly have damaged something else at the same time. Sometimes a power supply will damage something else other than itself while failing, especially if something in it shorts, or the voltage goes too high while failing. Sometimes whatever it is that was damaged works after the PS is replaced yet it fails eventually. Did you try the PS/2 ports right after you replaced the PS? If not, the keyboard PS/2 port may have been dead since you replaced the PS. Do you frequently leave the computer running when you're not using it? ....... "I believe it must have been a windows update that screwed it up, but I can't be sure which one." Maybe, maybe not. You can go to the Windows Update web page on the Microsoft site and look at the list of what updates have been installed for your system and when. If you search using the KB number or similar of the recent updates, you may find info that confirms your suspicion, or not. ...... Are you certain your are pressing the right key to get into the bios with the USB keyboard? It's probably Del for a Gigabyte mboard, if it has a Gigabyte bios version. It often works better to repeatedly press it rather than holding it down, starting early in the boot, right after the mboard beeps, or shortly after that. The bios must have Legacy USB support or USB keyboard or similar enabled in it in order for you to be able to get into the bios with a USB keyboard, but you have no way of checking that setting presently. Older bioses often have that disabled by default - newer bioses often have that enabled by default. Take a look at your mboard manual - the bios settings descriptions in that will usually tell you if that setting is enabled by default - if it is, if clearing the cmos does not allow you to get into the bios by pressing the PROPER key, then your PS/2 keyboard port circuits are probably damaged. .... You can buy inexpensive USB connected adapters that have circuits built in that allow you to connect either of or both of a PS/2 mouse and/or a PS/2 keyboard (2 PS/2 female, often one purple, the other green, to USB male), but I don't know if that will enable you to get into your bios. .. Update - I have one of those and I tried that - a PS/2 keyboard connected to the purple connector - I am able to get into the bios Setup. I got my adapter at a "dollar" store - $2.50.

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Thanks, I might give that a try. I am fine now as long as I never need to boot from CD again. I will try to find one of those adapters. I do have one from an old mouse, but doubt that will work for the keyboard. Pat

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"I do have one from an old mouse, but doubt that will work for the keyboard." See the last part of response 5. - that won't work, even if the adapter is wired for both a PS/2 mouse and keyboard, if the adapter is a simple adapter that merely adapts one port type to another and it has no circuitry otherwise - I haven't seen any of the proper ones that don't have two PS/2 female connectors, though it's possible it could have one. - mine has an obvious bulky plastic encased module on the cable between the USB and PS/2 connectors that has circuits inside it - if you can't find one in your local "dollar" store, local smaller computer places that custom build computers and have lots of computer related parts often have them cheap They often have web sites - if they do, the web page address is in their ad in your yellow pages. - if your're in Canada, I got mine at one of the Great Canadian Dollar and Party Store chain. Here's an example of the proper adapter - in this case the keyboard PS/2 connector doesn't look purple, and the circuits are right next to the USB connector: http://www.tigerdirect.ca/applicati... I don't recommend the Sabrent brand unless you buy it locally and can easily exchange it. Their quality control is spotty - either they work fine or they don't.

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My M/B is from Gigabyte GA-8IPE775 series. It has Award Software. The BIOS USB keyboard support is in the "Integrated Peripherals" section. It reads "USB Keyboard Support" and it comes Disabled by default. My Gigabyte M/B is strange because after clearing the CMOS with the JUMPER, the time and date settings did not revert to older times and USB Keyboard Support remained Enabled. The following story is how I learned it. Last day I was playing with my BIOS settings because there was a setting that I was curious to find out what it was doing. It is "Command Per Clock" in Advanced Chipset Features section in BIOS. It was set to Auto by default. I set it to enabled and my PC could not boot at all. Therefore, I could not learn what that BIOS setting was for. I had to clear the CMOS with a jumper. Actually there is no jumper. You just short two open terminals on the M/B with a metallic object to clear. I use an USB Keyboard. After clearing the CMOS with a jumper, I was able to get into the BIOS with my USB keyboard. By the way, does anybody have any idea what it is for " Command Per Clock " in Advanced Chipset Features ? Advanced Chipset Features page is hidden in BIOS. You have to press Ctrl+F1 in BIOS to bring that page into view. Regards SuatCINI

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SuatCINI "after clearing the CMOS with the JUMPER, the time and date settings did not revert to older times and USB Keyboard Support remained Enabled." At the very least, the time and date should have reset to defaults, and if the USB Keyboard or Legacy USB setting or similar is actually disabled by default, that should have been disabled too. You probably did not short the appropriate "nubs" for long enough. You need to move the jumper into the clear position, or in your case short the two "nubs", or remove the mboard battery on a desktop mboard, for at least a short amount of time, say, at least a minute, otherwise the cmos isn't cleared completely. It is often also recommended you unplug the computer, or switch off the AC power to the computer, while doing that because the ATX PS is always powering some places on the ATX mboard even when the computer is not running, and the large capacitors in the PS retain a charge and can lengthen the time it takes the cmos to clear. So why did the mboard boot after you did that? Some mboards/bioses will reset a setting you made that resulted in the mboard not booting back to the default automatically, one way or another, eventually. Sometimes the manual mentions a way of you being able to force the bios to do that. ..... You can look up what the bios settings do on the web, but you often have to look at a lot of "hits" until your find one that has detailed info. The settings are set to certain defaults for a reason - all, or nearly all, mboards that have that bios version on them will work fine with those settings as is. You can usually load optimal bios defaults no problem, if you see that, for a bit of an improvement. If you don't know what a setting is for, don't change it. Most settings won't make any significant difference in the way your computer performs, speedwise, anyway.

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Thank you very much for the explanation. It is very much appreciated. I did unplug the computer from the wall outlet because my PC case is at a hard-to-reach place. In order to take the side cover off, I have to move it somewhere else. I shorted the terminals for about 3 seconds with a screwdriver blade. There is no physical jumper. I looked into the manual and found out that, if you overclock the FSB or memory and the PC cannot boot, then the motherboard reverts to the previous setting after about 20 seconds. But I found nothing about the Command Per Clock setting in the manual. Thanks again for taking the time to explain. Best regards SuatCINI

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