refilled ink cartridge will not work on HP printer

January 30, 2013 at 14:34:01
Specs: Windows XP

I have an HP Photosmart C4480 all-in-one printer-scanner-copier. I have used refilled cartridges several times sucesfully but the printer has quit recognizing them. It keeps saying incompatible print cartridge. I called HP customer service (in India!) and they said I had damaged the printer by using refilled cartridges and would have to replace it. Is it true that refills will damage printer? Is there something I can do to make it work again? They seemed more interested in selling me a new one than in helping.

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January 30, 2013 at 14:47:51

Seems strange to contact HP - you wouldn't expect them to support you using refilled cartidges - quite the reverse. All printer manufacturers expect you to use their own replacements.

Cartridges commonly incorporate chips for ink level detection. As it says "incompatible" maybe they have updated their software to block cartridges after the ink has reach minimum level once.

Ink quality can vary from unknown sources but I doubt it would ever be bad enough to damage the printer.

Always pop back and let us know the outcome - thanks

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January 30, 2013 at 15:27:41

Take the cartridge back to place of purchase and get a replacement.

It is not true using non HP cartridges damages the chip reader. More likely the chip on the cartridge was damaged during refill.

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February 2, 2013 at 13:48:34

Thank you for your comments. I didn't know at the time I contacted HP that refilled cartridges were causing the problem. After talking with them, I replaced the black ink cartridge with a new one and it worked for a short time. Then the problem started again so I tried tricking it and that worked for a while. I made copies by pushing the color button. Then, immediately after, I would push the black button and it would print. It didn't work when I printed from the computer though. Now nothing works. I don't know whether to buy a new printer or try replacing the cartridges with new ones. It's really annoying. They do their best to get your money. I'm thinking maybe I should try a different brand of printer. Does anyone have any recommendations?

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February 2, 2013 at 14:33:50

It is fairly well known that printer manufacturers make their real money out of ink cartridges. That's why new printers are relatively cheap. Often ink cartridges for old printers are a lot dearer then those for newer printers.

Always pop back and let us know the outcome - thanks

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