Recovery disks and different versions of XP

Microsoft Windows xp home edition
April 18, 2010 at 19:50:49
Specs: Windows XP Home
Hi, this is probably a silly question, but I was hoping someone could tell me anyway, even if it is.

I had some computer problems and took my laptop to a repair shop. They tried using my recovery disk, but that didn't fix the problem. They ended up installing windows from their disk. (The problem ended up being a recycler virus that I got rid of with help from this forum, by the way.)

I thought I was all right with that, managed to reinstall most if not all of my drivers, etc.

The problem is, I had Windows XP Professional. They installed Windows XP Home, and I am missing my Word and suchlike. Turns out I need it for some things.

My restore disk is for the way I got the computer, Windows XP Professional. Can I restore my computer with it, or is there going to be problems with the fact that it currently is running Home and the restore is Pro?

They claimed that when they used my disk and then theirs, it went to 75% and then shut down on their install of Home. I think Pro installed right, but they freaked me out with 'The virus is on your recovery disk OMG!'

Please forgive me if this is a silly question, but I've been getting weird problems with this thing ever since March 1st, and at this point I'm questioning everything. And I do mean everything.

See More: Recovery disks and different versions of XP

Report •

April 18, 2010 at 20:44:01
there's no problem installing pro over home, since the normal installation routine is to wipe out everything that's on your hard drive including your previous OS.

i think the problem you are having is because the version of xp on your recovery disc is outdated( maybe pre sp1), the most recent version is sp3. if you connect to the internet with an outdated winxp you'll get infected right away.

i think that it is unlikely that the recovery disk is infected, especially if it came form a major computer manufacture( dell, hp..ect.)

if you need a word program try "open office", its similar to ms office 2003, and it is free!

i recommend you to leave your computer as it is. there's no major differences between winxp home and pro. and I am sure the work done on your computer has some kind of warranty. so you can always complain to them.

Report •

April 19, 2010 at 08:35:17
I tried using Open Office, but it just didn't want to open the file I needed it to open. Otherwise, I probably wouldn't be considering it.

I wasn't sure it would work since it's not an installation disk, it's a restore disk. Isn't there a difference between the two?

In all honesty, I have no idea what version of xp it has. Is there any way to update windows xp for either way? I'm pretty sure this one isn't the latest version either. Windows update has been running, would that help?

Report •

April 19, 2010 at 08:49:40
Take it back to the repair shop. What has happened is that they probably wiped out the hidden partition when they installed XP home.

If you would give the proper specs on your PC, name, etc, it would help alot more, other than that it's just a long drawn out guessing game.

Your restoration pro disc will not work with XP home.

Some HELP in posting on plus free progs and instructions Cheers

Report •

Related Solutions

April 19, 2010 at 09:53:28
The computer is an IBM Thinkpad laptop, I believe a T40. I never want to take it back to the repair shop again.

The recovery disk is the one that was given to me with the laptop, specifically for this one.

I think they went back and forth between it and the install of home at the shop, but I am not sure.

I have found folders for Office things on here, just no programs. I am not sure exactly what other information you would need to help.

Report •

April 19, 2010 at 10:36:38
If they installed XPHome then the chances are you have an
illegal copy of Windows. The shop should have installed
whichever version the COA sticker on the bottom of the laptop
refers to - no idea why they didn't do that in the first place.
Either way you would not have got Word etc. back unless
there was a licence sticker for that on the base, or you were
supplied with the disk(s) in the first place - at best you would
have probably got a trial version as Word is not part of the
Windows OS.

What sort of files is OpenOffice having problems with?

"I've always been mad, I know I've been mad, like the most of us..."

Report •

April 19, 2010 at 10:41:51

It sounds like the recovery disk you have is Windows Pro SP2 which does not have supporting drivers for your laptop. It causes Windows to crash like they said so they used another disk. This is why they used their disk which was Windows Home SP1. They should have used a pro disk but did not.

If you want to do this your self you are going to need to get your hands on a Windows Pro SP1 disk and then install your drivers and do a Windows SP2 and SP3 update online. Takes forever but you will get up and running.

Report •

April 19, 2010 at 10:55:45
These are my thoughts.

If you start a fresh install with your recovery disk, it will erase
everything on the hard disk. IF, you had a recovery partition,
the recovery cd set should re-create the recovery partition. &
put on a fresh install of windows pro. & will have all the
original s/w that came with the laptop. If you installed office
after, you will need to re-install that, & all other programs.

You say they had problems, & it stopped after 75%. To me
that sounds like either a hard disk problem, memory (RAM) or
perhaps your cd drive can't read the disk.

The recovery disk, will possibly have all the relevant drivers.
I have a Fujitsu Siemens recovery disk, but I have separate
drivers disk. If you can install the recovery disk, you might
need to download the drivers.

Now, if you want to be clever, you can use Auto streamer or
nlite to integrate sp3.

Report •

April 19, 2010 at 11:04:58
I think I'm not being clear enough - not a burn on anyone trying to help, one on me for being confused and frustrated and not giving the proper information.

Okay, here's the whole story:

This laptop was part of a program given out at my college. It has a sticker on the bottom for Windows XP Home, but they installed Windows XP Pro into it as it was needed for the Office programs. A few days after I got it, a friend created a restore disk of exactly how it was at that moment - drivers and all.

The installation of Windows Home that was put into this is apparently legal - I was able to update Media Player and Windows Update is running.

I asked if they used the recovery disk, but they keep insisting that there is something wrong with the disk (I do not know what, as I have used it a few times before this whole fiasco). They also refuse to talk about it, claiming that it is illegal to put my recovery disk in since my computer has a sticker for Windows Home, despite everything. They were quite...I'll say testy to be polite...about it when I asked.

The file Open Office could not open is a .wps file, possibly made in Vista if that makes a difference.

If nothing else, I am trying to find a way to create a restore disk of this in case I try to put in the earlier restore disk - but all I seem to be doing is confusing myself more.

I wish I could say what the problems they had with the disk were, but they refused to say what the problems were. At all.

Edit: I noticed your ideas after I posted, clive__pearce. The disk they had difficulties with was, I understood at the time, their install of windows XP home and not my recovery disk. They are not being forthcoming with information, however.
As an aside, what are Auto streamer and nlite?

Report •

April 19, 2010 at 11:14:58
Regarding wps, try this

To make a new recovery disk, of the system, as it is, use an
imaging program.

If I were you, I would create a new recovery disk, either to
DVD or Usb.

Then try using your original recovery disk, if it goes tits up,
put the new image back on.

Report •

April 20, 2010 at 07:45:19
Making a new recovery disk sounds like a very good idea, but I can't seem to find out - once I make the disk image, how do I make a recovery disk from that?

I do get what a disk image is - at basics, at least - just not how to make a recovery disk from one.

Report •

April 20, 2010 at 11:09:15
The image, would be, the recovery disk.

Using Paragon, you can burn the image to dvd's/cd's & make
them bootable.

So, all you would need to do in the event of a problem
whereby you need to reinstall windows, you boot from the first
disk, then, put the next disk in.
After it has finished, you would have to system exactly as it
was when you made the recovery image.

Report •

April 20, 2010 at 13:24:25
I think I've got the idea - reading through the manual for Paragon has me all confused, with its references to Linux and all. I'll be giving that a more through read-through later, before I install or try anything. Here's hoping I can figure it out...thanks for the links to the programs.

Report •

April 20, 2010 at 14:26:27
Forget Linux.

Install Paragon,

Backup disk or partition
Follow the wizard.
Tick the box Basic hard disk
(the archive size will tell you approx the size of the image)
Tick Burn to cd or dvd
Highlight your burner
Then burn to dvd's

In tools use the recovery media builder, this takes a couple of
minutes to create a boot cd.

Also, verify the image.

The link gives you the free version. What have you got to
loose, uninstall it if you don't like it.

You could always create an image to a usb drive.

Report •

April 20, 2010 at 21:33:43
The college probably installed their XP pro Enterprise edition, which gives them the right to install on many computers. This will be on your recovery disk, BUT if you ever need to enter the key for it, you do not have it, you have the key for Home edition. If your recovery disk IS a disk Image, that may not matter, as it should be the entire image at that time. They could have installed office/word with home, but they probably installed pro for their own network security settings/log-ons to work on your computer. Some colleges use special security programs for logging in or as entire security suites.

You have to be a little bit crazy to keep you from going insane.

Report •

April 21, 2010 at 14:52:17
clive_pearce, thanks for the clarification. Why couldn't Paragon put it that simply in their instructions? Argh. I will try it when I finally get the time and let everyone know if it worked. Hopefully tomorrow I will be able to give it a go.

Fingers, I believe that is correct - it was the college that put on Pro, so it must have been the enterprise edition. I believe my restore disk is a disk image, as there is a ghost image on the screen when I use it, so I think it may have been made with Norton ghost, but don't hold me to that. And yes, it was for security and network usage that they installed pro, as well as office programs.

Report •

April 21, 2010 at 23:59:32
If ghost is already installed, you could use that to create a Hard
disk image to dvd.

Report •

April 22, 2010 at 19:50:50
Ghost belonged to my friend, not me - though that would have been easier than having to find these programs, I bet.

I managed to get the restore disks burnt today - the first set I finished, the second disk had some kind of error when I verified that I think made it unusable - so I tried burning them again, and the second set were both verified as good. So I guess I'm all backed up and ready to see what else gets thrown at me.

Thanks for all your help, everyone! Now mom wants me to back up her computer too, lol.

Report •

April 23, 2010 at 04:56:30
The .wps extension is for a Microsoft Works document.

That's why OpenOffice couldn't deal with it.

The more common .doc, from Microsoft Word, can be opened by OpenOffice.

Please let us know if you found someone's advice to be helpful.

Report •

April 23, 2010 at 10:09:30
I thought .wps was Word Perfect. Yes you can open it in Word because Word can convert Word Perfect files you just have to right click it and do an Open With and select Word.

Report •

April 23, 2010 at 11:16:35
For future reference.

Autostreamer, is a program that slipstreams service packs.

So, you copy your xp disk with service pack 2 to hard disk, download service pack3.

Then using autostreamer, it will integrate, slipstream sp3. So, you have one disk, that when you install windows, sp 3 is already installed.

nlite, is similar, but you can do more, ie integrate drivers, make a disk that will complete the installation, with little interaction.

Google for them.

Report •

April 23, 2010 at 13:14:38
Who does the laptop legally belong to? You or the school? Are you still attending school? If it belongs to the school then quit messing with it and take it to them. If it belongs to you and you are still attending then contact their IT support. If you are done with school buy a copy of office and load it up.


I want to go like my grandfather did. Peacefully in his sleep. Not screaming at the top of my lungs like the passengers in his car.


Report •

April 24, 2010 at 17:21:18
Hey again everyone - just a follow up.
likelystory, the computer was purchased from the school a few years ago. It now belongs to me. I do have a copy of office to put on it, but I wanted to figure out the restore just in case.

I checked the restore disks, and they worked, so I went ahead and used my original restore disk on here. I have office back (and I know all the drivers are back now), but better yet, thanks to your help, I know how to make a restore disk and back it up. Thanks again for all your help, everyone!

Report •

Ask Question