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Record Call Information?

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Name: stroke6463
Date: September 4, 2007 at 11:06:14 Pacific
OS: XP
CPU/Ram: idk
Comment:

I guess this part of the forum is a good place to ask. I have a small business that needs to have their phone calls monitored. Not the actual conversation for legality purposes just the call information, number(incoming or outgoing) and length, I believe that is legal. They want to make sure that employees are not on personal phone calls all day because they only have one phone line. I saw a program called Modem Spy but that seems like it will record the whole conversation. I don't have the modem yet to test it but I am looking for some suggestions.

Anyone have any suggestions? Thanks.



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Response Number 1
Name: OtheHill
Date: September 4, 2007 at 13:22:21 Pacific
Reply:

Doesn't the phone company already have this type of info?


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Response Number 2
Name: StuartS
Date: September 4, 2007 at 13:41:40 Pacific
Reply:

Yes, most phone companies will give you an itemised bill if you ask them for it. Thats how they work out how much money to bill you for.

Stuart


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Response Number 3
Name: dondreak
Date: September 4, 2007 at 17:49:05 Pacific
Reply:

That is your best bet. Another option is to get a VOIP phone system. It may even save you money plus they can get more than one line possibly for a similar price.


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Response Number 4
Name: Bryco
Date: September 5, 2007 at 01:40:48 Pacific
Reply:

At home I use Comcast Digital phone service and all the info you asked about is online for my viewing pleasure.

I would imagine they have the same thing for businesses.

(Of course, assuming Comcast or a similar broadband company is available in your area.)

Bryan


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