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Quickbooks causes my computer to shut down

March 29, 2011 at 14:28:12
Specs: Windows XP

Quickbooks causes my monitor screen to show several columns of white lines, makes a crackling noise and then shuts down. My computer guy can't figure it out. I talked to Intuit. They said my QB file was too big, that I needed to go to Enterprise. I did that. Now it's shutting down again! This, I believe, is due to the Quicbooks Sync Manager. The Event Viewer, post shut down reboot (it reboots by itself after shutting down) always shows a Quickbooks warning. Help!

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#1
March 29, 2011 at 19:48:39

"The Event Viewer"

What's the error number?


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#2
March 30, 2011 at 08:07:57

An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

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#3
March 30, 2011 at 15:01:24

I know nothing about this particular issue but note that if you copy your #2 into Google there are a lot of hits.

Please come back and let us know how you got on.


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Related Solutions

#4
March 30, 2011 at 15:15:51

An unexpected error has occurred in "QuickBooks": Returning NULL QBWinInstance Handle

http://tinyurl.com/5rryf5c

Looks like you have error number 4.

http://support6.quickbooks.intuit.c...

"Server Event Log displays EventID: 4

Server Event Viewer logs show the following error(s) flagged as red (critical)

Source: QuickBooks
Category: Disk
EventID: 4
Description: The description for Event ID ( 4 ) in Source ( QuickBooks ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: QuickBooks Enterprise Solutions 8.0, An attempt to LogOff without a logon..

In newer versions of QuickBooks, the same Event ID may also read:

An unexpected error has occurred in "QuickBooks":Returning NULL QBWinInstance Handle

**** The statement "The following information is part of the event: " may be followed by several different messages.

The error(s) will appear on all supported operating systems.
Solution Description

The events being displayed in the Event Viewer are informational only and should not be marked as critical. Unless your QuickBooks users are reporting problems, these events should be ignored.
Intuit is aware of this issue. There is no resolution at this time. Should this status change, additional information will be made available.

Please click here if you would like to be notified via e-mail when a solution to this issue becomes available."


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