Programs will not Run or Respond

December 7, 2009 at 06:19:12
Specs: Windows XP
I'm having a problem I've seen described by other posters but I decided I'd post the specifics of my situation.

While browsing with Internet Explorer yesterday, my anti-virus software popped up saying it had detected about 10 spyware programs. I use CA Internet Security Suite 2009. I chose to quarantine all the spyware, and while I was in the CA dashboard I decided to use the cache cleaner because the computer has seemed kind of slow lately.

After doing this, IE became unresponsive, so I closed it. When the IE .exe file is clicked from any location, desktop or otherwise, an hourglass appears for a few seconds but the program never opens. Strangely, it will open thru links in the CA dashboard, but I get an error message saying that I'm not connected to the Internet.

This same problem appears to affect just about all other programs and files. I can open folders, but programs and files in those folders won't run or open. For example, I can open the Control Panel but nothing in there will run, like Add / Remove programs. Anything that is clicked yields the same response as IE.

To attempt to fix this problem, I tried to restore the computer back to the last good working point, but that just caused CA to think it wasn't updated and leave the computer unprotected. I tried to update CA, but it will not update, so I re-restored back the the original setup. That fixed CA, but the non-responsive program problem still persists.

I tried shutting down and restarting several times, as well, but that did nothing. Now I do not know what to do. Any suggestions?

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December 7, 2009 at 07:16:25
IMO the damage inflicted on your Windows is gone too far to be fixed. The best you can do is swallow the bitter pill, reformat the HDD and reinstall Windows.


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December 7, 2009 at 07:27:08
I am not familiar with the software you are using for spyware. That said, generally speaking you should close your browser before purging temporary internet files.

In the future try using Ccleaner slim to clean off temp internet files. Get it from the link below.

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December 8, 2009 at 05:00:58
Thank you for the responses. I think I found a solution on this site to fix the problem. Turns out that I had a rather nasty virus that somehow slipped past my anti-virus software. It was disabling my EXE files, kind of like the W32\Swen@MM virus, but it wasn't that exact one.

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