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program starting at shutdown

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Name: ackerberg
Date: March 30, 2005 at 16:01:03 Pacific
OS: WIN XP Home SP1
CPU/Ram: 1 Gig
Comment:

When I shut my computer down I see a message that a program attemted to start but could not because my system was shutting down. Looking at the system log, the program seems to be Dr. Watson. This started about 2 weeks ago when I loaded some Intuit Tax programs. Anyone have any idea how to fix this?



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Response Number 1
Name: per
Date: March 30, 2005 at 16:12:40 Pacific
Reply:

One click on google. http://www.google.com/search?hl=en&q=dr+watson&btnG=Google+Search


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Response Number 2
Name: HiJinx
Date: March 30, 2005 at 16:35:39 Pacific
Reply:

The problem is probably not Dr. Watson, but some program which is crashing during shutdown which then causes Dr Watson to attempt to load... but it can't because Windows is shutting down.

You could try manually ending programs from Task Manager before shutting down to try to narrow it down a little. If there's any Intuit stuff running in the background, I'd target that first.

You could also try uninstalling Intuit, seeing if that makes a difference, then reinstalling again. If Intuit turns out to be the cause, check their site for support/patches.



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Response Number 3
Name: Chuck 2
Date: March 30, 2005 at 17:55:13 Pacific
Reply:

Description of the Dr. Watson for Windows (Drwtsn32.exe) Tool

The Dr Watson log file is used by technical persons to solve problems with programs, and may be quite large.
-------------------
If you do the following, you will have to restart your computer twice after making changes to your system as outlined.
How
to Perform a Clean Boot in Windows XP

To help troubleshoot error messages or other
issues when you cannot determine the cause of
the issue, disable common startup programs,
settings, and drivers to eliminate possible
software conflicts when you start Microsoft
Windows XP. This procedure is known as
"clean booting."

How to perform advanced clean-boot troubleshooting in Windows XP
and that one is a heavy duty article.

Print the articles for reference.


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