Problems with ccSvcHst.exe

ACPI Uniprocessor PC
December 25, 2007 at 08:17:19
Specs: XP Pro SP 2, Athlon / 768

Dear group:

Sometimes when I look at task manager ccSvcHst.exe is using 100% of the CPU. What is the problem?

What can I do about this?



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December 25, 2007 at 08:24:25

Google for "ccSvcHst.exe" without the quotes and you will find many hits. This is related to Symantec software you evidently have installed.

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December 25, 2007 at 09:02:02

Hey there OtheHill:

I know how to use Google. But my problem is I am afraid to do anything without the expert advice of you guys in this forum. I dont want to just start clicking on Google links and running a bunch of crap that might mess my computer up even more.

What do you (or anyone else in here) recommend?

Any help would be greatly appreciated!

Thanks a bunch guys!


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December 25, 2007 at 11:10:56

Are you using Norton AntiVirus? There seems to be an ongoing issue with NAV that causes excessive CPU usage when it is updating. Symantec appears to know about it but hasn't done anything. Most people here would advice you to dump NAV.

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December 25, 2007 at 15:21:17

"Most people here would advice you to dump NAV."

Amen brother. My choice would be Nod32.

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December 25, 2007 at 18:05:16

NAV doesn't uually take that long to update. I suspect that some other scheduled tasks from Symantec might be causing ccSvcHst.exe to use 100% of the CPU. Check task scheduler to see what else might be scheduled to run. A program like Norton Go Back, for example, might cause such behavior at times.

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December 26, 2007 at 10:49:31

Hey There OtheHill:
I am using Norton 360. I am not at all happy with this program. I think it is the worst program Symantec had every written. If I remove Norton 360 what do you recommend I use instead?


Hey there per:
Why would you choose Nod32? Is this an antivirus program? I also have the free edition of AVG. Is AVG very good? It seems to do a fairly good job. Also, can I have AVG and Nod32 running at the same time?


Hey there kx5m2g:
How do I check task scheduler? Also, I dont think Norton 360 has this Go Back think you are talking about. How do I check?

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December 26, 2007 at 10:58:00

You go to Control Panel-Scheduled Tasks, but you can do better by looking in Norton 360 itself. No, Norton 360 doesn't have GoBack, but it has quite a few tasks running in the background, including backup, which could really be the main culprit. A lot of people have reported problems with Norton 360. I'm using it myself(fortunately I didn’t pay anything for it after rebates, it's not worth it), but I have disabled most of the automatic tasks. Just open tasks and settings window and go to change advanced settings. There you can uncheck some of the settings from automatic and to manual.

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February 8, 2008 at 12:01:07

The main issue with ccSvchst is that it works with the Phishing filter in IExplorer. If you have IE7.0 (could be other versions but I have not tested those)when a page loads it is scanned by the filter. Many normal pages scan in a few seconds, ones with forms and such may take a minute or two while others can take constant scaning as ccSvchst never sees the end of the page thus it continues to scan and runs the cpu usage to 100% and keeps it there. To stop this you have to stop the NAV Phishing filter. Go to TOOLS,INTERNET OPTIONS,ADVANCED,and select the RESET button at the bottom. This will reset all cookies and such but more important to you is it removes the Phishing filter from IE. reload IE and it should run normally. This looks to leave ccSvcHst.exe alone and able to service the other NAV applications in the 360 program. It is my hope that they patch the mess, but for now you have a temp fix. Oh yes, forget the part of the ADVANCED section that should allow you to turn off the filter. This looks to work for one ot two boots if at all as the repair feature turns it back on. If you get an engine Error the filter is off but from my testing it will not stay off for long if it ever goes off at all.

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February 14, 2008 at 12:42:50

Greetings D3nnis!

I will try what you said and I will let you know what happens. Thanks a bunch for you help!!


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