|I recently changed my broadband ISP, that might or might not have anything to do with this as the problem wasn't there for the first 3-4 days with the new ISP (Talk Talk in the UK)|
I use microsoft Outlook to get to my e mails, but earlier today I found it keeps asking me for my username and password, even though they already show and I have checked the 'remember password' box. (I've re entered all the info and done all the obvious stuff) This little box keeps coming up and if I just hit cancel, I get an error message saying:
"There was a problem logging onto your mail server. Your user name or password was rejected. Server Response: '-ERR login failed.' (Account: 'mail.talktalk.net', POP3 Server: 'mail.talktalk.net', Error number: 0x800ccc92"
I have checked my settings with my ISP and everything seems ok, I am still able to get to my emails using their 'webmail' service and so I know that my username and password are ok.
I seem to remember having this problem a couple of years ago when I used to use 'outlook express' and I couldn't rectify it, that's when I started using 'outlook' instead. I've tried 'outlook express' again with all my new settings but it's basically doing the same thing as 'outlook'
The only thing the operator on the high priced help line could come up with that seemed weird to him was that when I go tools-accounts-properties-connections, the only option that seemed to be available was 'connect using my LAN', all the other options were for dial up. There was no mention of connecting using my Talk Talk connection. He said the problem might be because I'm using my existing wireless modem/router instead of the one Talk Talk supplied me. The thing is, why did it work fine for the first few days and why does evrything else work?
Does anyone have any ideas? I've searched for answers all over the internet and, while I can find lots of people reporting a similar problem, I can't find an answer other than "make sure you haven't made a typing error".
The other thing he said was that he wasn't familiar with my version of outlook, it came bundled with microsoft office 2000 premium.
Thanks in advance