problem with e mails - outlook

Acer Aspire 1350
August 19, 2006 at 10:02:23
Specs: win xp sp2, amd athlon 2600+ 512M RAM

I recently changed my broadband ISP, that might or might not have anything to do with this as the problem wasn't there for the first 3-4 days with the new ISP (Talk Talk in the UK)
I use microsoft Outlook to get to my e mails, but earlier today I found it keeps asking me for my username and password, even though they already show and I have checked the 'remember password' box. (I've re entered all the info and done all the obvious stuff) This little box keeps coming up and if I just hit cancel, I get an error message saying:
"There was a problem logging onto your mail server. Your user name or password was rejected. Server Response: '-ERR login failed.' (Account: 'mail.talktalk.net', POP3 Server: 'mail.talktalk.net', Error number: 0x800ccc92"
I have checked my settings with my ISP and everything seems ok, I am still able to get to my emails using their 'webmail' service and so I know that my username and password are ok.
I seem to remember having this problem a couple of years ago when I used to use 'outlook express' and I couldn't rectify it, that's when I started using 'outlook' instead. I've tried 'outlook express' again with all my new settings but it's basically doing the same thing as 'outlook'
The only thing the operator on the high priced help line could come up with that seemed weird to him was that when I go tools-accounts-properties-connections, the only option that seemed to be available was 'connect using my LAN', all the other options were for dial up. There was no mention of connecting using my Talk Talk connection. He said the problem might be because I'm using my existing wireless modem/router instead of the one Talk Talk supplied me. The thing is, why did it work fine for the first few days and why does evrything else work?
Does anyone have any ideas? I've searched for answers all over the internet and, while I can find lots of people reporting a similar problem, I can't find an answer other than "make sure you haven't made a typing error".
The other thing he said was that he wasn't familiar with my version of outlook, it came bundled with microsoft office 2000 premium.

Thanks in advance


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#1
August 19, 2006 at 10:06:03

Oh, I forgot to mention, I can cancel the repeated request for password and then use outlook to send e mails, I just can't receive them. When I hit send/receive or when I start the program and so it does the send/receive thing automatically is when I have this problem.

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#2
August 19, 2006 at 10:10:23

Go to here - www.helpwithwindows.com/WindowsXP/all-tips.html - Click on troubleshooting then the top thing is passwords not saved in outlook.

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#3
August 19, 2006 at 10:25:53

Thanks Marty525. I have already tried that but it didn't work! Also, my problem isn't just that the password isn't remembered, but that I keep getting asked for it as if I've entered it incorrectly. It won't accept my username/password.

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Related Solutions

#4
August 19, 2006 at 10:29:54

moonunit100, the problem is with your POP3/SMTP settings. Open Outlook and click on tools, email accounts, view change account settings. Then sellect you email account and click change. this will bring up your account settings. Since you are positive that your user name and password are correct, make sure that you havee the correct POP3 and SMTP settings for your new ISP. Click the more settings tab and then the advanced tab. There you will see the port settings for your email account. The default for POP3 is 110 and the default for SMTP is 25. However, your ISP may use differnt values so check with them to make sure yours are correct. Fix all these setting and your email should work fine.

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#5
August 19, 2006 at 15:11:23

Are you inputting your full email address as user name?

DerekW


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#6
August 19, 2006 at 17:48:57

Also, check under "Outgoing Server" and make sure the "Requires authentication" is set correctly. Sometimes, it should be checked. Other ISP's require it be unchecked.

Life is more painless for those who are brainless.


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#7
August 19, 2006 at 18:11:18

I just fixed the same problem for a lady yesterday. She was able to access web mail using her username and password but could not access her mailbox. Username or password error and the box would come up indicating that you had to put in your username and password. That is a bogus message that Windows gives you as it does not know what else to display. The problem was the ISP mailbox. They had to reset the password on their end and all worked well. I would suggest call your ISP and tell them to reset your password and see what results you get.

Hope this helps.


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#8
August 20, 2006 at 12:40:31

Yep, I've had both versions of this (complete with MS error message). Can be either server or your own settings.

DerekW


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#9
August 21, 2006 at 21:40:38

Cheers everybody. I've tried all the advice out so far except contacting my ISP and getting my password reset. I'll try that today.

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#10
August 23, 2006 at 13:59:18

The password reset seems to have done the trick!
Thank you to all who replied on this thread, and thanks terii for the password idea.

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