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Problem using Remote Assistant
Name: Navigator1 Date: December 15, 2006 at 03:09:00 Pacific OS: xp CPU/Ram: 550/312
Comment:
I am trying to ping my friend on Bigpond ADSL. Does Bigpond block pings. I am also unable to use Remote desktop or Remote Assistant. I am behind a router but I have portforward 3389. My friend is not behind a router. Is it possible that his modem is blocking all this. I was able to use remote assist before he did a reimage of his computer.
Name: lurkswithin Date: December 15, 2006 at 07:10:02 Pacific
Reply:
It is possible that the adl modem that your friend is using blocks pinging but highly unlikely.
The culprit is more likely a security problem on your friends computer. Or a tweak that shut down the remote desktop proccess.
I suggest that he uses the remote desktop wizard to help you connect to him. as he has redone the OS with a clone and you don't know as to how old the clone was..not all computers have the program actually installed and it may need to be reinstalled.
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Response Number 3
Name: Navigator1 Date: December 15, 2006 at 16:51:22 Pacific
Reply:
I rang Bigpond and their modem is set to block pings. My friend is running XP service pack 2 so he has Remote Desktop. Question is what is blocking 3389.
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Response Number 4
Name: XpUser Date: December 15, 2006 at 17:44:24 Pacific
Name: Navigator1 Date: December 17, 2006 at 03:48:31 Pacific
Reply:
When I get my friend to probe 3389 it says stealth wheras on my computer it says open. I have opened port 5060 on my router but when I probe it it still says stealth why is that.
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