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Problem opening programs and connec

Name: munchface
Date: September 24, 2007 at 15:18:07 Pacific
OS: XP Home SP2
CPU/Ram: P4 3.0GHz / 2 GB

Comment:

It all started after returning after summer to my flat, and after setting up my computer the internet would not connect. All I get is "Limited or no connectivity".
originally i thought the problem could have been the Norton Firewall that was installed over the summer. So i did a system restore to a time at the start of the summer when the internet worked, this did not help. So I undid the restore...
And now hardly any programs will open Internet Explorer and Norton in particular.
I have since run scans with Ewido anti-malware and Ad-Aware.
These came up with a problem file which i have got rid of but the problem still remains!
I have tried everything I can think of...Please Help!!
Thank you

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Response Number 1

Name: mountain
Date: September 24, 2007 at 16:56:56 Pacific

Reply:

get rid of the nortons.
they are a pain in the neck.
try going to internet options, programs, resetting the internet explorer options

Response Number 2

Name: btk1w1
Date: September 24, 2007 at 17:16:59 Pacific

Reply:

I agree with mountain... remove norton.
Uninstall it and download the removal tool here:
Norton Removal Tool HERE

Download Avast and use this instead for now (keep it if you decide you prefer it):
Avast HERE
After installation let it run the boot-time scan.
Keep a pad and pen ready. If there are any malware detected during the scan let us know what they are and choose to quarantine them one at a time.
Also can you describe exactly what happens when you try to open up a program... e.g. system hangs, or, get error message....

Response Number 3

Name: lurkswithin
Date: September 24, 2007 at 18:08:51 Pacific

Reply:

start > run and type
cmd
hit enter
when the command prompt comes up type this:
ipconfig /release
(notice the space before the / )
hit enter. after it releases the ip then type:
ipconfig /renew
(notice the space before /)
hit enter and wait a bit till it resets your ip address and gateway address.
Then check your internet connection.
If you still have issues then you need to download the program from here and transfer it and run it on the other machine :
http://www.snapfiles.com/screenshot...
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Response Number 4

Name: munchface
Date: September 25, 2007 at 09:44:52 Pacific

Reply:

I did try and uninstall Norton before i did the system restore but to no avail. And the link btk1w1 gave me actually means you have to startup Norton, which I can't do. I downloaded the Avast installer on another PC but it does not open either.
Also, lurkswithin I have tried your advice but it has still not resolved the problem!!
HELP!

Response Number 5

Name: btk1w1
Date: September 25, 2007 at 14:24:29 Pacific

Reply:

Heya Munch,
Try the "Last known good configuration" option.
To do this restart your pc and during boot-up tap the f8 key as though you're booting into safe mode. When you get the "safe mode" option screen up on your computer arrow up to the selection "Last Known Good Configuration (your most recent settings that worked)" and hit enter. Once this is done your computer should restart and load windows as normal.
Try opening a few programs and also see if your explorer is working.
The reason why you are instructed to run norton is so you can retrieve you producy key and use it if you decide to reinstall. This information should be on the packaging that was provided with the norton product. Other than for this reason there is no need to run norton at all.
I have run the uninstaller after Norton has been uninstalled, I actually prefer to run it this way because it cleans up the random files and registry entries left behind after an uninstall.
Be sure though, to download the correct version which correlates to your norton product.
I have also checked the Avast link and installer and it works fine here, I am unsure why it will not work on your other pc.
Let us know how this goes.

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Response Number 6

Name: btk1w1
Date: September 25, 2007 at 14:32:12 Pacific

Reply:

Also if you have a usb flash / pen drive (any external usb memory device) you can copy the Avast "setupeng" file onto this and then transfer it directly onto your other machine and run the installer. This will save time downloading it again.

Response Number 7

Name: munchface
Date: September 26, 2007 at 07:26:16 Pacific

Reply:

Tried last best settings-still no change
I can't seem to un-install Norton. I get an error message saying "The specified module could not be found"
I did download the Avast installer and transfered it with a pen drive but it would not let me opene the installer.

Response Number 8

Name: btk1w1
Date: September 26, 2007 at 13:14:23 Pacific

Reply:

Download HiJackThis from here:
HiJackThis HERE

accept the license agreement and install.
Once installed and opened click "Do a system scan and save a logfile", copy and paste the text file it opens back here.
Don't use it to fix anything just yet as it will bring up legitimate processes as well as bad ones, I will need to analyse them.

Response Number 9

Name: munchface
Date: September 28, 2007 at 03:07:23 Pacific

Reply:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:02:21, on 28/09/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\LEXBCES.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
D:\MATLAB\webserver\bin\win32\matlabserver.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\MsiExec.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\SarbyxTrayClock\trayclock.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 My Custom Edition\CalCheck.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.orange.co.uk/iesearch/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.orange.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.co.uk/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: Orange - {4E7BD74F-2B8D-469E-A1FB-F862B587B57D} - C:\PROGRA~1\orange3\orange3.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.8.0\ViewBarBHO.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.8.0\IEViewBar.dll
O3 - Toolbar: Orange - {4E7BD74F-2B8D-469E-A1FB-F862B587B57D} - C:\PROGRA~1\orange3\orange3.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [SarbyxTrayClock] C:\Program Files\SarbyxTrayClock\trayclock.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'Default user')
O4 - Startup: Registration .LNK = C:\Documents and Settings\Gareth\Application Data\Ubisoft\Dark Messiah of Might and Magic\RegistrationReminder.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.exe
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.exe
O4 - Global Startup: Ulead Photo Express Calendar Checker For My Custom Edition.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 My Custom Edition\CalCheck.exe
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: orange search - file://C:\Program Files\ORANGE3\Cache\SelectedContextSearch.htm
O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk/
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: talkto - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O22 - SharedTaskScheduler: Windows Update - {C1A8B6A1-2C81-1C3D-A3C6-A1CCDB10B47F} - C:\WINDOWS\system32\ioctrl.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.exe
O23 - Service: MATLAB Server (matlabserver) - Unknown owner - D:\MATLAB\webserver\bin\win32\matlabserver.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
--
End of file - 9611 bytes

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