Problem Copying to CD

Gateway 510 Series
February 27, 2006 at 13:59:49
Specs: XP SP2, 512 MB
It's been way too long since I copied files and pictures to CD to have back ups. It'a ALWAYS an ordeal I never feel good about. I don't know what to copy, get side-tracked when I see stuff to delete, etc. I used Nero last time, then found I couldn't read the files on the CD's later. I don't know what I did wrong or what's lost there, but that's another story . . .

Today when I tried copying to CD, I got this message: "Windows encountered a problem when trying to copy . . ." It happens no matter what I try to copy - file, folder or picture. What am I doing wrong? Thanks for any help offered up!

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February 27, 2006 at 15:07:16
Did a screen appear that gave you an option for what software you wanted to use, when you inserted the cd? Did you select Nero? If it did not appear, use add/remove programs and remove Nero, then restart the computer. Then reinstall Nero, after it is installed be sure to go to the Ahead Nero site and get the latest updates, especially if you are using version 6. You will find it under previous versions. You can Google it by searching for Ahead Nero 6 updates. HTH

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February 27, 2006 at 16:15:12
huh.. .interesting error. unsure if it's actually an eror with the copying process or the CD-ROM (or some driver thereof).

Can you copy a file from one folder on your hard drive to another without error? or will you still get the error? Is the error ONLY when trying to send/copy to CD? *Usually* windows XP will treat this as if you are just copying files from one directory to another, and literally you are - the directory for temp files held to be burned to CD is actually located at:

C:\Documents and Settings\[USER]\Local Settings\Application Data\Microsoft\CD Burning

If you *don't* get the error copying files from one directory on the hard drive to another, can you reproduce the error copying the files to the directory I mentioned above?

I'd be interested to know.


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February 28, 2006 at 13:52:09
Thanks for your replies. Sorry I didn't answer last night, I thought I would get email notice if someone replied, but I guess not.

Okay, here's the deal - I don't ever want to use Nero again! Anything I put on CD's using them was a pain to get to or work with afterwards. I had to do each file one at a time, and it took forever to figure out what I had or could get to. It's an awful system, not worth the hassle and the main reason why I've not done another back up since then . . . I realize I'm pushing fate by not taking care to do it regularly.

To answer one question - I moved a couple of files into another folder and it worked (I think) without a problem.

When I inserted CD, a box did come up and I selected "open writable CD using Windows Explorer" which opens a "D" window. An attempt to "make a new folder" gets this message: "Unable to create the folder "new folder" File System Error (16389) with OK box." I did not have an option to name the folder "new folder" and the quotes are theirs.

Then an attempt to move (or copy) a file to D drive gets this message: "Windows encountered a problem when trying to move (happens with copy too) this file. What do you want Windows to do?" With choices to Retry or Cancel. Also there's a box in the upper left corner "moving" (or copying), but the line doesn't fill up with the flying folder . . .

I think I explained enough to help you help me . . . Now what?

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February 28, 2006 at 14:23:02
sounds like the built-in Windows XP CD Burning function is corrupted somehow. I don't imagine it being a hardware issue simply because XP handles "burning files" with a temp directory located at:

C:\Documents and Settings\[USER]\Local Settings\Application Data\Microsoft\CD Burning

Whether "opening" the drive letter for the CD Burner through "My Computer" (or otherwise) or using the location above, you should be able to create, copy to, or move files to this location without error (before a hardware issue even comes into play).

Check your event viewer (Administrative Tools > Event Viewer) for any errors related to "16389", your CD burner, burning process or otherwise. Additionally I would recommend going to Windows updates and try running any CD/CD Burning related update that might help correct the issue.

Additionally you could run > "cmd" > Type "SFC /scannow" (without quotes)

and do a system file check of all Windows System Files. It will likely prompt for a reboot before running the check and will prompt for the XP CD to copy any system files from if it finds any missing/corrupted.

Beyond this I don't know of any other method to correct this expcept for re-installing windows (unless you find more specific errors that narrow your search).

Before re-installing windows you may want to re-install Nero or another burning application and decide to use that instead of going through the hassle.

Sorry, that's probably not the best news you want to hear, but keep up the hunt and let me know how it goes.


Live, Love & Google!

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February 28, 2006 at 14:25:21
also you could see if there is a firmware update for your drive that may correct this issue. Most drives plug and play and never have an issue, but I have dealt with some of the earlier DVD/CD combo drives that had issues until updating firmware.

Hope that Helps!


Live, Love & Google!

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February 28, 2006 at 22:04:15
Your response is appreciated Michael, though now I really have a sick feeling in my stomach!

I don't even know where to begin to tell you just how bad this is for me . . . I looked at Event Viewer and haven't got a clue what to do there! The Windows Updates link is for business applications, so I didn't do anything there either. I can't do "scannow" if it's gonna prompt for a CD because XP was preinstalled and I don't have any disks.

If I can't make worthy copies of my stuff, I'm doomed to lose everything eventually (again). So it looks like Nero is my only option. It could be much worse, but then again, I won't fool with Nero until tomorrow, so maybe the worse is yet to come!

Technology has not been good to me. I bought this system new 2 years ago. Have suffered 3 hard drive "incidents" that damn near killed me (at least twice!), numerous modem problems with several replacements, new keyboard X 2, etc., etc.

Simply gotta get my life back and meet some people I can trust to help me with this stuff! Yeah, right!

Thanks again! Terri

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March 1, 2006 at 07:56:55

as an alternative to burning CD/DVDs with either XP/Nero you may want to look into two more options (that I can think of right off):

1 - Using an external HD for storage of backup data/images/backup_files

2 - Using NAS (Network Attached Storage) for the same thing

Then you can simply use Windows Backup or any other backup software to create a backup file and place it on the external device.

*** External HD / HD Enclosures ***

In terms of Ext. HDs a lot are expensive because they are smaller laptop (2.5") hard drive in a well constructed enclosure for protection, usually connecting via USB 2.0.

The alternative to these costly devices is to simply buy an external enclosure yourself from New Egg (or somewhere cheap) for a regular 3.5" HD. Various enclosures can attach via cat5, usb, eSATA, wireless, etc. So they can really be adaptive to whatever your needs. My motherboard has SATA so I opted to buy this one:

It's nothing fancy and for sure there are far better ones, but this one worked for me and had eSATA which has a higher transfer rate to both Firewire and USB 2.0

*** Network Attached Storage ***

This option can get a little costlier, but in the long run might be better than an individual drive enclosures. All NAS systems will come with the pretty universal option to connect via Cat5 (thus "network") which will virtually guarantee it's connection to any computer without any driver issues. It would simply be seen as if it were a File Share on a networked computer/server. Additionally many good NAS systems usually offer the ability for multiple drives and drive redundancy by means of Raid, and even better some offer hot swappable removable drives for safe keeping of data off-site. Obviously these get a little more expensive depending on the options you go for, but here are two commonly used systems that you might be interested in (1 lower end, 1 more expensive) just to give you an idea of what's out there:

There are many more out there ranging in options and price, The SimpleShare seemed to be the cheapest, most readily available NAS system as they have a 60/80G system for a little over $100 and can be bought at most of your Best Buy / Circuit City's. In terms of options I really like the "YES" box by Thecus (2nd link above) as it offered dual-gig ports, USB and wireless. Additionally it was for SATA (wouldn't recommend IDE solutions as they are slower) and 2 HDs seemed to offer enough storage for anything I'd really need anyway. Thecus's next up NAS system is a whopper at $900+ but also has crazy raid functionality and hot swappable drives that you can take off site for safe storage.

Anyway... I hope this has given you at least a couple possible alternatives to backing up to CD/DVD. In terms of the clients I work with I find NAS, or External HDs a much more dependable method of backing up anyway since as you have pointed out you can spend a lot of time burning CD/DVDs and then you have to also verify that they can be read in another PC. In my opinion once you pass the stage of being able to burn it on 1 CD/DVD I start looking at backup to HD as it gets clumsy to work with multiple data discs.

Alright well I have rambled enough... hope that helps!


Live, Love & Google!

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