Tom's Guide | Tom's Hardware | Tom's Games

Computing.Net > Forums > Windows XP > Printer Offline

Computer Problems? Computing.Net has over 1,000,000 posts about all things technology related! Over 90% answered within 24 hours! Click here to start participating now! Also, be sure to check out the New User Guide.

Printer Offline

Reply to Message Icon

Name: john1979uk
Date: February 11, 2008 at 11:20:17 Pacific
OS: Windows XP Pro SP1
CPU/Ram: Athlon 1.5Mhz, 512MB
Comment:

Hi.

I recently bought a Canon MP610 all-in-one printer, which I installed correctly and which worked perfectly for several days.

Recently, however, when I try to print a document (from any program), a message appears saying "The printer is offline. Check that the printer cable is connected and the printer power is on" and it fails to print. The printer is connected properly, switched on, ready to print etc.

On checking in "Printers and Faxes", the printer is shown as Offline, and changing the status to Online makes no difference to the problem. Restarting the computer also doesn't correct the problem.

I've corrected the problem on two occasions now by re-installing the printer driver, but after a while the problem persists.

Can anyone help?

Thank you.
John



Sponsored Link
Ads by Google

Response Number 1
Name: OtheHill
Date: February 11, 2008 at 11:30:31 Pacific
Reply:

Is the printer connected directly to a USB port, or to a hub?


0

Response Number 2
Name: john1979uk
Date: February 11, 2008 at 11:41:00 Pacific
Reply:

Directly to a USB port.


0

Response Number 3
Name: XpUser
Date: February 11, 2008 at 11:41:19 Pacific
Reply:

Second question - are you sure your Windows XP has SP1 or SP2 installed in place?

i_Xp/VistaUser


0

Response Number 4
Name: john1979uk
Date: February 11, 2008 at 11:47:08 Pacific
Reply:

I'm fairly sure I have SP1 installed. Have can I check?



0

Response Number 5
Name: cxxxix
Date: February 11, 2008 at 11:56:44 Pacific
Reply:

right click on My Computer, select Properties and right there on the General tab is your answer.


0

Related Posts

See More



Response Number 6
Name: XpUser
Date: February 11, 2008 at 11:58:18 Pacific
Reply:

Open System Properties by pressing WinKey+Pause/Break. It will show if you have SP1 or SP2 installed.

i_Xp/VistaUser


0

Response Number 7
Name: john1979uk
Date: February 11, 2008 at 12:00:33 Pacific
Reply:

Ok, it appears I don't have SP1 installed.


0

Response Number 8
Name: XpUser
Date: February 11, 2008 at 12:04:17 Pacific
Reply:

Install SP2 and your problem will be cured afterward. Read M$KB article below.

http://support.microsoft.com/kb/834462

i_Xp/VistaUser


0

Response Number 9
Name: john1979uk
Date: February 12, 2008 at 04:28:19 Pacific
Reply:

I've installed SP2 and the problem has been solved.

Many thanks for your help!


0

Sponsored Link
Ads by Google
Reply to Message Icon



Post Locked

This post is quite old and has been locked from receiving new replies. Please create a new posting instead.


Go to Windows XP Forum Home


Sponsored links
Ads by Google


Results for: Printer Offline
Printer Not Printing Intermittenly www.computing.net/answers/windows-xp/printer-not-printing-intermittenly/137510.html

network printer www.computing.net/answers/windows-xp/network-printer-/115966.html

Printer does not respond www.computing.net/answers/windows-xp/printer-does-not-respond/125873.html