Printer Offline

February 11, 2008 at 11:20:17
Specs: Windows XP Pro SP1, Athlon 1.5Mhz, 512MB
Hi.

I recently bought a Canon MP610 all-in-one printer, which I installed correctly and which worked perfectly for several days.

Recently, however, when I try to print a document (from any program), a message appears saying "The printer is offline. Check that the printer cable is connected and the printer power is on" and it fails to print. The printer is connected properly, switched on, ready to print etc.

On checking in "Printers and Faxes", the printer is shown as Offline, and changing the status to Online makes no difference to the problem. Restarting the computer also doesn't correct the problem.

I've corrected the problem on two occasions now by re-installing the printer driver, but after a while the problem persists.

Can anyone help?

Thank you.
John


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#1
February 11, 2008 at 11:30:31
Is the printer connected directly to a USB port, or to a hub?

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#2
February 11, 2008 at 11:41:00
Directly to a USB port.

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#3
February 11, 2008 at 11:41:19
Second question - are you sure your Windows XP has SP1 or SP2 installed in place?

i_Xp/VistaUser


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Related Solutions

#4
February 11, 2008 at 11:47:08
I'm fairly sure I have SP1 installed. Have can I check?



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#5
February 11, 2008 at 11:56:44
right click on My Computer, select Properties and right there on the General tab is your answer.

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#6
February 11, 2008 at 11:58:18
Open System Properties by pressing WinKey+Pause/Break. It will show if you have SP1 or SP2 installed.

i_Xp/VistaUser


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#7
February 11, 2008 at 12:00:33
Ok, it appears I don't have SP1 installed.

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#8
February 11, 2008 at 12:04:17
Install SP2 and your problem will be cured afterward. Read M$KB article below.

http://support.microsoft.com/kb/834462

i_Xp/VistaUser


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#9
February 12, 2008 at 04:28:19
I've installed SP2 and the problem has been solved.

Many thanks for your help!


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