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printer not communicating with computer

May 18, 2009 at 15:48:47
Specs: Windows XP

Pinter has an icon that shows that a wired network connection exists. The color is gray instead blue,it shows that he device is network-capable no wired network connection exits. What exactly does that mean? I have a HP Photosmart 2575 all in one. XP is the operating system.anything that ask to print whether from web or document does not print. show icon on bottom of desktop 24 pending pages.

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#1
May 18, 2009 at 16:48:18

After rereading your post I have questions. Is the printer connected to a computer or to a router? If connected to a computer then the printer may just be configured wrong.

Has the printer previously worked with the present connections?

The printer may be offline. Is it connected to LAN and AC power? Check your printer settings to see if it says the printer is offline. Sometimes all that is required is to right click and remove the offline statement.


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#2
May 18, 2009 at 17:12:30

Resources for Troubleshooting Printing Problems in Windows XP

http://support.microsoft.com/defaul...
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Steps to Manually Remove and Reinstall a Printer Driver

http://support.microsoft.com/defaul...


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