Hi, I went to my mother's house for Thanksgiving and she told me she was having a problem with her system-it was running slow. So I looked around and found a bunch of spyware and adware on her system. I tried to remove it and found that her antivirus & the msconfig utillity keep closing by themselves. I tried a couple online virus scans but they found nothing wrong, so I downloaded a trial version of NAV, which did a preinstall scan and found nothing wrong and proceeded to install. After it installed, I tried to run it but now it is closing also. Inclused below is a copy of her hijackthis log: Logfile of HijackThis v1.97.6 Scan saved at 10:49:45 PM, on 11/17/2003 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LMPDPSRV.exe C:\ImageMate CompactFlash USB\SandIcon.exe C:\Program Files\Logitech\iTouch\iTouch.exe C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.exe C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\Program Files\Yahoo!\browser\ybrwicon.exe C:\Program Files\BroadJump\Client Foundation\CFD.exe C:\program files\support.com\bin\tgcmd.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\PestPatrol\PPControl.exe C:\PROGRA~1\PESTPA~1\PPMemCheck.exe C:\PROGRA~1\PESTPA~1\CookiePatrol.exe C:\Program Files\Yahoo!\Messenger\ypager.exe C:\Program Files\YahooPOPs\YahooPOPs.exe C:\PROGRA~1\Yahoo!\browser\ycommon.exe C:\WINDOWS\System32\scvhost.exe C:\WINDOWS\system32\cisvc.exe C:\WINDOWS\system32\slserv.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\SBC\Connection Manager\CManager.exe C:\PROGRA~1\BROADJ~1\CORREC~1\CCD.exe C:\WINDOWS\system32\cidaemon.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Outlook Express\msimn.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe C:\Program Files\Internet Explorer\iexplore.exe C:\PROGRA~1\Yahoo!\MESSEN~1\YServer.exe C:\Documents and Settings\suann\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://categories.mygeek.com/sidecat.jsp?p=98567&id=172235169254215212 R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotfind.com/search_page.html?&account_id= R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://rd.yahoo.com/customize/ymsgr/defaults/*http://my.yahoo.com O1 - Hosts: 216.177.73.139 auto.search.msn.com O1 - Hosts: 216.177.73.139 search.netscape.com O1 - Hosts: 216.177.73.139 ieautosearch O2 - BHO: (no name) - {00000580-C637-11D5-831C-00105AD6ACF0} - C:\WINDOWS\MSView.DLL O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25} - C:\Program Files\E-Book Systems\FlipAlbum 5 Standard Eval\fplaunch.dll O2 - BHO: Natural Language Navigation - {60E78CAC-E9A7-4302-B9EE-8582EDE22FBF} - (no file) O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar_en_2.0.95-big.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll O3 - Toolbar: Adult Links - {965E6B07-6832-4738-BDBE-25F226BA2AB0} - C:\WINDOWS\Downloaded Program Files\QaBar.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar_en_2.0.95-big.dll O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O4 - HKLM\..\Run: [LMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LMPDPSRV.exe O4 - HKLM\..\Run: [SandIcon] C:\ImageMate CompactFlash USB\SandIcon.exe O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.exe O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.exe O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program Files\Logitech\ImageStudio\LogiTray.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [WINSTA~1.EXE] C:\WINDOWS\System\WINSTA~1.exe -b O4 - HKLM\..\Run: [PestPatrol Control Center] C:\Program Files\PestPatrol\PPControl.exe O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet O4 - HKLM\..\RunOnce: [DELDIR0.EXE] "C:\DOCUME~1\David\LOCALS~1\Temp\DELDIR0.exe" "C:\Program Files\McAfee\McAfee Shared Components\Guardian\" O4 - Startup: YahooPOPs.lnk = ? O8 - Extra context menu item: &Google Search - res://c:\windows\GoogleToolbar_en_2.0.95-big.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://c:\windows\GoogleToolbar_en_2.0.95-big.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\windows\GoogleToolbar_en_2.0.95-big.dll/cmcache.html O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O8 - Extra context menu item: Si&milar Pages - res://c:\windows\GoogleToolbar_en_2.0.95-big.dll/cmsimilar.html O8 - Extra context menu item: Translate Page - res://c:\windows\GoogleToolbar_en_2.0.95-big.dll/cmtrans.html O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O9 - Extra button: Yahoo! Login (HKLM) O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM) O9 - Extra button: Fill Forms (HKLM) O9 - Extra 'Tools' menuitem: Fill Forms &] (HKLM) O9 - Extra button: Save (HKLM) O9 - Extra 'Tools' menuitem: Save Forms &[ (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM) O9 - Extra button: RoboForm (HKLM) O9 - Extra 'Tools' menuitem: RF Toolbar &2 (HKLM) O9 - Extra button: Real.com (HKLM) O9 - Extra button: MoneySide (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com O16 - DPF: YExplorer1_8US.CAB - http://photos.groups.yahoo.com/ocx/us/yexplorer1_8us.cab O16 - DPF: {018B7EC3-EECA-11D3-8E71-0000E82C6C0D} (Installer Class) - http://www.xxxtoolbar.com/ist/softwares/v3.0/0006.cab O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://a19.g.akamai.net/7/19/7125/1410/ftp.coupons.com/v7/brix6ie.cab O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialSetup1.0.0.5.cab O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?RND= O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/249931f5ab73ce95e021/netzip/RdxIE601.cab O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab O16 - DPF: {768D513A-C75B-4FAA-8452-E906CDAB6545} (FVLiteLoad Class) - http://digitalflip.net/fvlite/fvliteY.cab O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab O16 - DPF: {965E6B07-6832-4738-BDBE-25F226BA2AB0} (Adult Links) - http://www.mainentrypoint.com/linkzz/QaBar.cab O16 - DPF: {9CF28A69-7659-4C51-BFD5-9ADE19E19EC3} (RegConfig Class) - http://download.yahoo.com/dl/installs/bkm/prod/yregcfg.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37907.8347453704 O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://download.yahoo.com/dl/installs/yab_af.cab O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/4003/ftp.coupons.com/r3120/cpbrxpie.cab O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O16 - DPF: {DA9A0B1E-9B7B-11D3-B8A4-00C04F79641C} (NSUpdateLiteCtrl Class) - http://204.177.92.201/quickdl/allinone/NSupd9x.cab?pin=804000 O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (&Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/yiebio5_1_4_0.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{9C9D0C9A-1280-4332-BD8E-AAE413BE9E8D}: NameServer = 67.36.13.26 66.73.20.40 Thank you in advance

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