Post Virus cleanup problem Access denied opening programs

April 9, 2012 at 13:22:22
Specs: Windows XP, 3.2/ 1512 MB
I had a virus and managed with the help of 2-3 people to get rid of it. Now my problem is that in normal mode I can go into internet words, excel and powerpoint, nero and thats about it. all my other files or software (pdf files for examples, antiviruses or media player or other software installted) wont open I get the attached error message. couldnt paste it so here is what it says windows cannot access the specified path files you may not have the appropriate permissions to accessthe items

Someoene told me that I wasnt infected anymore (zerorootkit virus) but that it might have corrupted so I need to reinstall. Id like to do this in last resort. anyone have a clue of what Icould do to have access again in normal mode (I can access pretty much all in safe mode)
BTW I started backing up my data but it be nice not to reinstall all softwares and such.

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#1
April 9, 2012 at 15:54:02
NOTE that this site uses software that highlights certain words in the text so that they're blue and underlined. If a post is long enough to require scrolling down to see all of it, due to whatever bug or bugs, the highlighted words DO NOT move as you scroll down the text.
When you have scrolled down and you see a blank space where it looks like text should be, hold your mouse cursor briefly over any blue highlighted and underlined word or words that are not in the right place to make them pop into the proper place in the text.
The software seems to only highlight and underline the first occurance of a word or words, in the entire Topic.

The mis-placed blue highlighted and underlined words can be in the post, or above or below the post.
.....

"windows cannot access the specified path files you may not have the appropriate permissions to accessthe items"

Do you see Administrator listed as a user to select when you load Windows normally ?
(You don't, by default.)

When you've loaded your own user....

Go to Control Panel - Classic view - User Accounts.

What is shown under your user name ?

Computer administrator, or something else ?
.....

Start up Windows in Safe mode with networking (mode) .

E.g.

Remove any bootable disks in CD or DVD drives.
Press F8 repeatedly while booting, starting very early in the boot sequence, or if you have a CRT monitor, starting as soon as the led on the monitor turns the color it is when the computer has video, don't hold down the key, and when the "Advanced..." Windows menu appears on a black screen, choose
Safe mode with networking (mode).

Choose the Administrator user.

Usually that user has no password (it doesn't have one by default) - just press Enter.


Try doing the same things you couldn't do when you loaded your own user.

The video in Windows will be basic VGA, but other than that, do they work fine ?
....

If you don't see the "Advanced..." Windows menu, some bioses have their own use for pressing the F8 key while booting - e.g. you may see a screen where you can choose which device to boot the computer from. If you see something like that, READ the screen to find the key or key combo that exits the menu, e.g. Esc, press that key, then immediately repeatedly press F8 until the "Advanced.." Windows menu appears.


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#2
April 9, 2012 at 16:41:30
as mentionned in safe mode I have access, tahts how we managed to get rid of the virus. Im backing up my files right now to do a recovery (gateway computer dont come with xp cds buta recovery dvd. bummer )

my user is administrator. in safe Itried admin and mine and they worked. its in normal mode that im blocked even though im admin

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#3
April 9, 2012 at 16:58:00
I never know the state of a system after a virus. The virus or rootkit may be stored in your saved data too so be careful.

If you want to fix it then maybe right click on some file and see what the association is. The file associations may be wrong. Like pdf file right click and see if it says to use adobe or whatever reader you have.

Text, talk, drive...CRASH.

Hang up and drive @#$%^^


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Related Solutions

#4
April 9, 2012 at 19:04:21
My guess is your system is still infected. Try running a scan completely free of the Windows environment.

http://www.avg.com/us-en/avg-rescue-cd


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#5
April 10, 2012 at 06:59:47
Try downloading the free version of Malwarebytes, installing it, and doing a Full scan with it. It often finds things most other anti-malware programs don't find. Have it remove everything it finds.

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#6
April 10, 2012 at 07:46:30
k it is still acting up. mbam found 2 more. ill redo one and do u guys want me to post it hre? any other solutions

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#7
April 10, 2012 at 09:47:39
Run the Rescue CD. You need to be free from Windows to kill the infection. If you don't like AVG, there are plenty others to choose from:

http://newest-download.blogspot.com...


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#8
April 10, 2012 at 10:02:16
I know no one likes this but a clean install from OEM disks is the best way to fix this.

Be sure you apply some good security suite first. At least microsoft's security essentials or some other complete suite.

Second is to get all OS updates and patches.


Third is to learn and follow best practices. One such is to always use a limited user account. Make a strong password on the admin account but you never need to use it. There is a feature called "run as" to do admin from a limited user account.

I am still fond of a good hosts file but you may have to tweak it a bit to do some things like watch hulu and some other sites. Stupid doubleclick is needed.

Text, talk, drive...CRASH.

Hang up and drive @#$%^^


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#9
April 10, 2012 at 10:36:03
ok recovery was done last night by gateway dvd. they dont give xp cd its inside the dvd.

RIght now installing the windows update. I deleted most files in C:backup maybe the bug came from there right now pretty much back to bare basic. My avast wont accept my code no more so ill install free avast after the 75 updates by microsoft are done.

then Ill run an avast test in normal mode? or do u mean run a test ffom a cd (I got last wek the kaperski cd test is this what u want me to do?

and im not sure how to set the accounts
what i did was 3 accounts like it was 2 with admin rights (no password) and one limited(no pasword) r u saying the admin rights acounts should have passwords?

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#10
April 10, 2012 at 11:55:16
By the way, before you did the Recovery procedure, did you actually go to Control Panel - User Accounts to see if your user had Computer administrator rights, as I asked you to ?

If you didn't, I've seen a situation reported on this site where a user that should have those rights has something else other Limited ..... there, because of something they did, or someone else did, while trying to remove malware from the computer.

The reason I asked you to try doing the same things in the Administrator user's account is some problems affect all users, some things don't. You confirmed that the Administator user did not have the problems.
....

You don't have to use a password for any user, unless you or the user think(s) there is a definite risk that someone else that has access your computer could possibly mess up your (the) user's data, or the user wants to keep certain personal things private.

When a user has Computer administrator rights, they can enable the built in Guest user in Control Panel - User Accounts - that user always has Limited rights.

If no user is using a password, the Guest user may not show up as a choice on the Login screen when Windows is loaded normally. In that case, the Guest user is available by clicking on Start - Logoff, then switching to it, or by logging off of your user then switching to it.
.....

All versions of XP have IE 6 built into them, but a lot of web sites no longer support using IE 6 .

You should install IE 8, even if you don't use IE as your browser.
There are some things that can only be done in IE. E.g. You have to use IE to be able to use the Windows Update page on the Microsoft web site.

Download Internet Explorer 8
http://windows.microsoft.com/en-US/...
.....

RIGHT click on My Computer, choose Properties.
On the right side of the first page of the window you see
- if it does not mention any Service Pack, you must install SP1a updates, then SP3 updates
- if it mentions Service Pack 1, or Service Pack 2, you must install SP3 updates
- if it mentions Service Pack 3, you don't need to install any Windows Service Packs.

Windows XP Service Pack 1a Express Install (32-Bit) for End Users
http://www.microsoft.com/download/e...

Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers
http://www.microsoft.com/download/e...

Ignore this.....
DO NOT CLICK DOWNLOAD IF YOU ARE UPDATING JUST ONE COMPUTER
...unless you have a dial-up internet connection, in which case, go here
http://www.update.microsoft.com/mic...
and let Microsoft Update find the smaller SP3 updates download for you

Note that Microsoft Update won't find the SP3 updates until you have installed some other updates.
....


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#11
April 10, 2012 at 12:03:38
yes I forgot to mention tht I had admin rights I double checked.
I just finished downloading all (lots and lots ) of updates by microsoft. they also did IE8 and now up to sp3

now installling free avast since my code either epired or just simply dont work

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#12
April 10, 2012 at 12:22:33
You don't need to buy the paid version of any anti-malware software, and no one anti-malware program finds all malware these days in any case.

Some paid versions of anti-malware software, e.g. Norton / Symantec products FOR SURE the last time I checked, have an anti-piracy feature. They record info via your internet connection about you using the particular code on their web site in the background while you're installing the software.

In the case of Norton / Symantec products, at least the last time I checked, you must contact them so they can remove that data from their web site when you need to use the same code to install the product again, otherwise the software installation will fail, because the installation software, in the background via the internet connection, will find the code you're trying to use has already been used.

See the Avast web site to see if there is info about what you need to do when you re-install the paid version of their software.
.....

By the way, the current free version of AVG has more features built into it than the current free version of Avast, and there's little if any difference regarding how much free AVG slows down Windows vs. free Avast.
....

I recommend that you DO NOT install the Microsoft add-on program Windows Desktop Search, or the newer version of it, Desktop Search. It (specifically, it's resident module - searchindexer.exe) has bugs that cause everything in XP to run slower, all the time, despite it not seeming to use much memory / CPU time.


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#13
April 10, 2012 at 13:48:10
appreciate it...someone mentionned it(the microsoft free one) last week when I was removing the virus. I already did the scan with avast...since its good 30 days ill geep it then switch to avg like u mentioned ;-)
ran avast if found nothing
then mbam it found nothing...was going to try gmer but even though avast is off it reads it so not sure what to do next run it anyway or...

k decided to do the avg rescue disk to be sure.doing it now will let know the results

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#14
April 10, 2012 at 13:52:08
You only need one admin account. It ought to have a password unless you simply can't remember them. I tape or use a marker to write them to stuff.

You use your limited account at all times. It helps prevent virus from gaining control.

Microsoft's security essentials is OK for a security suite

If you did a full restore then it ought to be fine now. Does it run faster?

Text, talk, drive...CRASH.

Hang up and drive @#$%^^


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#15
April 10, 2012 at 14:16:28
"ran avast if found nothing
then mbam it found nothing.."

On the problem Windows installation or on the new installtion ?

If on the problem Windows installation, there are lots of online anti-malware scanners and free versions of other anti-malwre programs you could have tried, and you could have tried other ways of repairing your problem even if there is no malware found. You could have borrowed a suitable OEM XP CD of the same version, Home or Pro.

It's likely niether is going to find anything on the new installation, unless you have other hard drive partitions on the computer you didn't delete when you ran the Recovery procedure.


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#16
April 10, 2012 at 14:26:40
Yes I tried for a week to fix the problem/ and since no one was offering any more help after the suggestion of reinstalling ....well I did jsut taht.

Now I have the new installtion which was done with a backup like they offered.
Then I still had trouble such as internet and things acting up. so I ran an mbam and it found 2 things which I deleted and came here to repost.

SO then I did like previously mentionned (tubesandwire). all updates. removed most if not all files(except for 2-3 that wont delete) in backup location then installed avast.
So now did an avast then an mbam. so far looks like nothing is acting up anymore. but Id like to be sure since I pay bills on this computer. and since Ill have to reinstall all my programs (right now pretty much to bare bone) and since I really dont want to loose thsi computer for another week (backed up in work already!)

As we speak im donwloading the avg rescue disk someone mentionned and intend to run it tonight.

@jeffro = im not sure I get it. the family uses this computer. kids have the limited account. me have admin account and its the one I use to get on all the time...

r u saying I should have an admin account that I dont use? and that I should use a limited account too? then how do I install software and programs?
Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#17
April 11, 2012 at 13:08:07
All users need a limited account. Not just kids. You do and the old man does.

I am saying have a strong password on the admin account and DON'T use it.

It bugs me. You said backup. Do you mean gateway recovery software to return it to OEM state or some point in time backup?

You may have infected flash or other usb drives. Generally it is easy for an admin account to allow virus's.

Might be time to create gateway restore cd/dvd's or be sure you are doing a full complete recovery. Then put on Security essentials first thing.

Text, talk, drive...CRASH.

Hang up and drive @#$%^^


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