Possible Windows XP Problem

Dell / 4600
February 2, 2009 at 13:45:51
Specs: Windows XP, 1.25G
Hello Everyone,

I have been experiencing weird problems with my computer. I cant determine for sure if its a OS issue or a virus. The following are a list of problems my computer have been having.

Most of the time when i turn on my pc the computer gets stuck on the desktop and none of the programs loads. it doesnt freeze because i can move the mouse. Many times i need to manually shut it down until it starts correctly and when it does, the computer operates incredibly slow including the internet.

Most of the time my PC does not connect to the internet. The message i get is "Internet Connection cannot be established"

VPN Client Doesnt connect, I get an error Message.

The Volume Control doesnt work. The message i get is "There are no active mixer devices available".

I notice that the cursers hourglass continously blinks no matter how long the pc is on.


I have tried the following programs in an effort to resolve the matter;

Spybot
adaware
malware
ewido virus scan
mcafee virus scan
restore to an earlier point worked for a moment but once i shut down the pc and restarted it, i had the same problem again.

Can someone help me out? I'm stumped!

Thanks



See More: Possible Windows XP Problem

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#1
February 2, 2009 at 14:08:37
Kind of hard to tell.

See perfmon and event viewer. Might tell us something.


At this point you might wish to start to consider a clean install if you have a restore disk or all the drivers and programs.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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#2
February 2, 2009 at 14:20:50
whatdo u mean by perfmon and event viewer?

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#3
February 2, 2009 at 14:40:21
Permon is performance monitor.

Event viewer is a log of events.

Both can be used to start looking for clues.

Might get autoruns from systernals too.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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Related Solutions

#4
February 2, 2009 at 18:20:55
Try booting into safe mode without networking and see if the pc behaves the same or differently, do a complete virus scan in safe mode or a boot time scan of your hard drives. Check device manager and see if anything is showing a yellow exclamation mark. When is the last time you performed a disk cleanup and defrag? What sort of items are being loaded at startup? I personally recommend Avast anti-virus software(freeware) that has better protection and updating capability then some retail software IMO.

Silence is golden but duct tape is silver


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#5
February 2, 2009 at 18:24:48
Here are some free cleaners that will help you:
1- Ccleaner Slim (no yahoo toolbar)use it to clean out all the excess junk from your PC and also remove unnecesary registry items safely.
2- Avast Free anti-virus- download it and let it do a Bootscan on reboot and then move everything to the chest.

It also sounds like your winsock got scrambled while removing trojans so try the winsockfix too.

Those are found in the link of my signature on 2 pages, I would suggest running those.

If by chance Norton WAS installed on your PC when you got it, I would suggest going to the norton website and downloading and using their uninstaller to make sure it was removed properly.

Winpatrol which is also free will let you know what is running on your PC, it is really userfriendly so you may also want to try that.

Let us know how you make out.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#6
February 4, 2009 at 07:03:08
Thanks for your responses. However please understand that i may not be as proficient on computers.

Jefro, How do i do a perfmon and event viewer and what exactly am i looking for?
Additionally what did you mean by autoruns from systernals too?

Syslock, i did boot on safemode without networking and as i far as i can tell the pc operates normally. However it doesnt give me the options i mentioned earlier, vpn, volume control, internet etc. to really determine if it is working normally. Device Manager, doesnt register any yellow exclamation marks. I performed a defrag and disc cleanup precisely two weeks ago. Evidently thats when i started having the problems. I believe upon completing the disc clean up when prompted what to erase i selected all which might have deleted some critical files. However im not a tech, those are just my assumptions. From what i gather the only items i see starting are mcafee security, MSN internet, email. The basic stuff. I try my best to only have the essentials start up and run on the pc because i know how it can bog it down. Again this is something that has been happening for the last two weeks. Nothing has been installed on my pc nowhere around that time and it was working fine before then.

XPuser4real, Those virus programs sound excellent however i dont have access to the internet on my pc to download those programs. I am currently using my phone to respond. I did however perform the scan fuctions i listed on my initial post, none showed any trojans or viruses. I did get a lot of tracking cookies but i believe those are harmless.

I appreciate all your help, any additional help would be greatly appreciated.



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#7
February 4, 2009 at 14:58:42
Boot the pc and then go to start>run and type in msconfig and click ok. This will run the system configuration utility. When it's running, click on the startup tab to see what is loading on startup. You can uncheck these items to disable them to eliminate what might be causing the problem. The fact that safe mode performs normally tells me something is loading that is causing the problem. Did you perform the anti-virus boot scan like XpUser4Real and I mentioned?

Silence is golden but duct tape is silver


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#8
February 5, 2009 at 09:22:27
Thanks for your continued support and feedback,

Yesterday i ran the following programs in an effort to resolve the matter but nothing appears to have helped;

Spybot
adaware-found a win32.trojan.spy registry entry (removed)
malwarebytes-found 5 trojan downloaders (removed)
Avast Virus Scan-found a win32:Neptunia-ABX Trojan (removed to chest)
CCleaner
Winsockfix

I now have access to the internet on my computer however it still operates incredibly slow including the internet.

Sometimes my PC does not connect to the internet. The message i get is "Internet Connection cannot be established"

VPN Client still doesnt connect, I get an error Message.

The Volume Control still doesnt work. The message i get is "There are no active mixer devices available".

The cursers hourglass still continues to blink as if its trying to load something.

MSCONFIG only has the following programs loading up on startup:
NvCPL (RUNDLL32.EXE)
itype (wireless keyboard)
ipoint (wireless mouse)
mcagent (mcafee agent exe)
qttask (quicktime)
jusched (java)
ashdisp (avast)
WMPNSCFF (Windows Media Player)
MSN (MSN Browser)
Affinity (VPN Client)

Although there are more listed under the start up tab, the above list are the only ones i have checked off as essential to what i need. This is the way i have had it for months without any problems.

Any other Suggestions?


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#9
February 5, 2009 at 13:50:52
try disabling ALL except for the 2 wireless utilities.
Also, you can only use 1 AV at a time so I would disable one or the other. My suggestion would be do dump McAfee and keep avast. The way it's going now, BOTH AV's are on at the same time and that could be a problem for getting on the internet. If McAfee has an uninstaller on their website, I would use that instead of just uninstalling from add/remove or from the program listings.
Let us know how you make out, thanks

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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