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Please help with RUNDLL error

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Name: Teris
Date: June 3, 2009 at 13:56:06 Pacific
OS: Microsoft Windows XP Professional
CPU/Ram: 3.79 GHz / 2046 MB
Product: Dell / Dimension xps
Subcategory: General
Comment:

Hi guys. I am getting an error popping up every minute or two that reads: RUNDLL Error loading C:\WINDOWS\Owuguqidef.dat. I don't know how to get rid of it and it's really annoying! Any advice? Thank you!



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Response Number 1
Name: paulsep
Date: June 3, 2009 at 15:24:46 Pacific
Reply:

Your computer has been infected by a virus or trojan.

Please send a reply, if you solved the problem !!!


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Response Number 2
Name: gmh1977
Date: June 3, 2009 at 15:46:50 Pacific
Reply:


Visit www.processlibrary.com. Copy and Paste the dll or simply type it into the search box. The results will indicate that the program is a part of trojan spyware.

STEP 2: STOP THE PROCESS

Often you can locate the Run Dll in the exe services. You can open up your services configuration by following instructions below:
1. Open your Start menu.
2. Click Run
3. In the command screen type:services.msc
4. This will bring up the Services Management window. If you drag the mouse to one of the services. It will give you a detailed explanation of the service in question. By right clicking the individual service.
5.Stop the "dll"service immediately.

Hope this helps!
http://www.delete-computer-history....

none


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Response Number 3
Name: Teris
Date: June 3, 2009 at 18:54:54 Pacific
Reply:

I assumed it was some kind of virus. I can't find it in the services list and can't stop it. Does anyone else have any ideas??


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Response Number 4
Name: paulsep
Date: June 3, 2009 at 21:46:25 Pacific
Reply:

Open regedit and search for runonce.
When found, at the left side, you will see Run directly above the Runonce.
Click on it.
Here you'll find the things that will be started automatically during startup windows.
Look for an entry which uses rundll and delete it.
Then press the F3 key to search further more.
And again, left side, click on Run and search the right side for rundll.
Do this until you get the message, that there is nothing more found.

Please send a reply, if you solved the problem !!!


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Response Number 5
Name: Teris
Date: June 4, 2009 at 08:52:24 Pacific
Reply:

Thanks for the advice, but I could not find it using that method. Any other ideas??


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Response Number 6
Name: paulsep
Date: June 4, 2009 at 08:57:13 Pacific
Reply:

Check your browser plugins in Internet Explorer.
It doesn't matter whether you're using Internet Explorer or Firefox for internet browsing.
Parts of the internet explorer are started automatically during windows startup.

Please send a reply, if you solved the problem !!!


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Response Number 7
Name: Teris
Date: June 4, 2009 at 09:14:46 Pacific
Reply:

Thanks for the quick reply. How do I check that and what do I do with the results? I'm sorry - I'm not very computer savvy!


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Response Number 8
Name: paulsep
Date: June 4, 2009 at 11:19:11 Pacific
Reply:

Go to Start / Control Panel / Internetoptions.
Click the tab Program and then the button Manage Add-ons.
Now you'll get a list of all installed add-ons.
You can disable the suspect add-ons and restart windows when done.

Please send a reply, if you solved the problem !!!


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Response Number 9
Name: Teris
Date: June 4, 2009 at 15:33:44 Pacific
Reply:

I followed your instructions, but can't find any suspect add-ons (then again, they may be there and I just can't identify them). Most of them are from Yahoo, Sun Microsystems or Microsoft, so I assume they're okay. Is there anything specific I should be looking for? Thanks again for trying to help me!


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Response Number 10
Name: paulsep
Date: June 4, 2009 at 16:28:32 Pacific
Reply:

Already tried to run Antivirus.
E.g. there is a free Avira Antivir might find and identify the trojan and hopefulle can delete it.
Or you might try on online virus scan from a well know and serious antivirus software developer.
Google for Online virus scan.

Please send a reply, if you solved the problem !!!


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Response Number 11
Name: Teris
Date: June 4, 2009 at 18:45:52 Pacific
Reply:

Thanks for your help.

Can anyone recommend anything else for this problem? The pop up messages are killing me. I have AVG Free on my computer and it won't delete all trojans it finds. What online scanner program will remove the problem? Thanks!


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Response Number 12
Name: paulsep
Date: June 5, 2009 at 09:19:10 Pacific
Reply:

So if your AVG has found trojans, you need the name to search at the homepage of AVG, McAfee, Symantec or whatever, to figure out, whether there is a removal tool or a description on how to delete the trojans.

Please send a reply, if you solved the problem !!!


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Response Number 13
Name: Teris
Date: June 5, 2009 at 10:39:33 Pacific
Reply:

Thanks for your help. The problem has been solved. Someone on another forum talked me through fixing it with combofix and it has stopped.


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