please help

Symantec Norton antivirus 2010 (full pro...
January 9, 2010 at 22:07:32
Specs: Windows XP
system is affected by virus i cannot open my control panel antivirus folder many of the security systems.............

See More: please help

Report •

January 9, 2010 at 22:35:57
justinprabhu, can you download? Suspect you have a worm/trojan. You may need to scan in safe mode. Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware (info only. I’m not paid for recommendation) can do the job and you can get it free @:
among other places. They have a Vista compatible version if needed Dunno about Windows 7..
If it turns out that you need to use it, be sure to update Superantispyware prior to running and disable 'restore' (restart after cleaning) so the nasty doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
Ed in Texas.

Report •

January 10, 2010 at 01:11:23
There are some nasties out there that are known to diasble/disallow access to any installed virus utilities etc. Thus I doubt you can/will easily be able to install another and scan etc. Also if the original utility is still installed and set as active... likely the newer one won't go in and work properly (even if the current one is apparantly ineffective); or you will get a range of other possible problems - all related to having tow a-v utils installed and "active" after a fashion... Some of these nasties have been found to really have a go at the registry tooo; which is often why you can't access yoiur install a-v utils and maybe other similar pest controllers...

Boot with a linux variant on CD/DVD - Knoppix or Ubuntu are the usual favourtes here...

If you don't have either.. go to or; download the .ISO (image) file. Save to a hard-drive, then burn image to a CD/DVD; and use that disk.

Once up and running... go on-line to and run their freebie "housecall" utility. Opt for " full" scan. Once you're satisfied it's running... go make a tea, coffee etc... and wait for results.

If it finds anything let it fix it; likewise if it per chance quarantines "anything" - locate and delete it.

Then reboot system as per-norm (remove linux disk first) and see if things are now OK?

Presuming you are able to resolve it as above... afterwards update your current virus defintions and rescan using that utility. However... before runnng a scan using a locally installed utility... disable system restore first. Even better scan in safe-mode again with system-restore disabled.

If utility finds "anything" and likely may quarantine it too... locate and delete the quarantined files etc...; afterwhich empty Recycle-bin. Then reboot and see if all is OK. If it is re-enable system-restore.

One disables system restore so as to prevent any nasties that may be deleted/removed etc. beig re-inserted/re-installed by system-restore...; and likewise cleaning out quarantined items/nastties prevents them from sneaking back in...

Report •

Related Solutions

Ask Question